Business ProfileforBudget Blinds of Durham, Cary, & North Raleigh

I am writing to file a complaint against Budget Blinds of Durham regarding their deceptive trade practices and their failure to resolve a billing dispute with me.Last year, my wife and I decided to hire Budget Blinds for window coverings for our new home. We were initially impressed with their sales pitch, which included a lower price than their competitors, and were promised high-quality products and top-notch service. However, as the project progressed, we experienced numerous issues with the quality of their work and products, as well as poor customer service.In addition to the ongoing quality and service issues, we discovered that the company had used a bait and switch tactic to earn our business. They underquoted our job initially, only to later charge us more for additional windows. This is a clear violation of the Unfair and Deceptive Trade Practices Act (UDTPA) in North ********* where the company is based.We have already paid them $20,000 for their services, but we recently received a bill for an additional $806, which we are disputing. We believe that this charge is unjustified given the ongoing issues we have experienced and the deceptive trade practices used to earn our business.Despite our attempts to resolve the issue with the company, they have been unresponsive and have not made any effort to address our concerns. We have attempted to negotiate a fair resolution, but they have been unwilling to cooperate.We are seeking your assistance in facilitating a resolution between us and Budget Blinds. We would like them to address the ongoing quality and service issues we have experienced, waive the remaining $806 charge, and offer a fair and reasonable solution to the problems we have encountered.Thank you for your attention to this matter, and we look forward to hearing from you soon.*********,*****************************