Customer ReviewsforLeith of Wendell, Inc.

Took my 2013 KIA ****** in for service yesterday. I was very detailed about my issue. Diagnostic was run, recommendations made. I know guarantees cannot be made, but they expressed confidence that their recommendations would alleviate the issue. They could not reproduce the issue in diagnostic but attended to recalls and an ECU upgrade. The issue worsened. I could not safely drive back home. Got a tow back to the dealership. By that time, the ************** had closed. I left my car, keys and a note that I would follow up in the morning. This morning, **** called to inform me that the ******* was out test driving, which I did not request. At that point, I only wanted a full refund and a tow. **** relayed that the ******* needed to complete his report, but that he'd connect me with a Service Manager, ***. *** said that the ******* reproduced my issue AND found new issues. Just magically. After I'm fuming. The car was there five hours yesterday. ********* new notes say the issue was reproduced w/i 4mi. What were they doing yesterday?? The issue occurs for me hot or cold. Rain or shine. No, you cannot keep tinkering and charging. *** refused to refund my $763.59. She insinuated that I withheld car history, which can easily be pulled with the *** they printed on my invoice (or, ask me YESTERDAY). Said I could have requested a tech ride with me to reproduce the issue. I would have gladly accepted THEIR offer to ride with a tech, but I was offered shuttle service instead. She said that I did not report the new brake and stalling issues yesterday, which the ******* discovered this morning. I could not have, because I was not with the car this morning. Neither of those were issues when I drove it yesterday. *** agreed to return the car back to my home free of charge. She requested that I not report this experience to BBB, but I don't make guarantees, either. Nice people, but nice decreased my safety on the road, blamed me and failed to properly communicate.

The Service Manager named *** at Leith GMC is a LIAR to his customers, to the court, laughs at them when they are upset with their service and refused to give me his bosses number. Had to go to Small Claims Court today and plays the victim that he felt scared because I am a war Veteran. I hope you sleep well at night Ben.To ***'s bosses,I just wanted you to know you have a dishonest person working for you and lied in court under oath. I wouldn't want that person working for my company or representing my name.

Be very careful when purchasing a used vehicle from this place because they do not inspect their vehicles prior to selling them. Purchased a vehicle on Monday, noticed a problem Monday evening. Called Tuesday morning, made an appointment, they took almost a week to fix the issue and demanded $500. It shouldnt matter if its a used vehicle or not, thats just a crooked way to conduct business. This is why used car salesmen have the reputation they do.

Given the run around from minute one. Went out to see a particular vehicle after talking to online sales person, after getting to dealership was told vehicle was not for sale and proceeded to show us a different more expensive vehicle. Vehicle had 1800 miles on it and paperwork showed 200 miles. We bought the vehicle but had to keep going back to get paperwork right and have extras we paid for installed. We like the vehicle but not happy about the way they do business. No one ever calls back and we are missing a tray from center console and keep getting told it's not on that model. Love Kia but Leith does not treat customer well at all