Business ProfileforBackyard Leisure, LLC

On June 9, 2023, I went to Backyard Leisure to purchase an above ground swimming pool. I paid $7500 in full for the pool and installation on this day to obtain the pool at this price. I was told that the pool would be installed within 2-4 weeks. I was originally scheduled for the grade and installation on June 28 and 29 from ***** noon. No one arrived between these scheduled hours to perform the service. On June 29, I called Backyard Leisure and spoke with *****. He spoke to me in an extremely unprofessional manner. The phone call was disconnected due to the lack of professionalism. After that conversation, he called me back to reschedule the grade and installation. My new dates were July 5 (grade) and July 7 (install). On July 5, the driver (male) was very unprofessional in his actions and tone. To do the grade, he wanted to uproot one of my fence posts that was cemented into the ground instead of rolling back the chain link to gain access to my backyard. At the conclusion of the grade, he didnt roll the fence back into its original position before the grade was performed or replace the hardware to the fence. I was told that a larger piece of equipment would be returning that there was no need to reattach the fence. On June 7, 2023, the installers were supposed to arrive between 10am-2pm. The installers arrived at 5pm. Around 6pm, the installers left since it started to rain. I called Backyard Leisure today to find out when the installers would return. I was told that the installers would return next Monday (July 17, 2023). I have pool materials sitting around my backyard, damaged fence, and the base of a pool sitting in dirt. I asked to speak to the owner, but I was told that the owner doesn't speak to the customers. I have cooperated with Backyard Leisure in every way, but their actions has not been reciprocated in the same way. The money that I have paid is sitting in their bank account while I have a big hole in my backyard with no pool.