This Business Is Not BBB Accredited

Duke Energy Carolinas, LLC

Duke Energy Carolinas, LLC

(919) 977-2001

Duke Energy Carolinas, LLC

113 years in business
410 W Chapel Hill St
Durham, NC 27701-3617
Additional Phone Numbers
  • (877) 385-3722
  • (800) 632-4949
  • (800) 653-5305
  • (800) 488-3853
  • (800) 726-6736
  • (800) 653-5307
  • (800) 755-3853
  • (919) 382-3200
  • (800) 524-9002
  • (919) 546-7371
  • (919) 546-7296
  • (919) 878-5300
  • (877) 641-6397
  • (919) 546-6189
  • (919) 362-3261
  • (800) 419-6356
  • (800) 452-2777
  • (919) 508-5400
  • (910) 892-9400
  • (919) 783-5400
  • (919) 546-6111
  • (919) 269-2510
  • (800) 777-9898
Additional Email Addresses
  • wtallen@duke-energy.com
  • felix.delrosario@duke-energy.com
  • marty.clayton@pgnmail.com
  • Hank.Dickson@pgnmail.com
Additional Website Addresses
BBB File Opened: 07/01/1974
Business Started: 04/30/1904
Business Incorporated: 11/27/1963 in NC
Type of Entity
Limited Liability Company
Contact Information
  • Principal: Ms. Heather Minter
  • Mr. Ted Allen, Exec. Staff Asst.
  • Mr. Felix Delarosario
  • Ms. Brenda Duke, Billing
  • Mr. Davis Montgomery, Customer Relations
Business Category
  • Electric Companies
Additional Information
  • This firm is headquartered at 526 South Church Street in Charlotte, NC 28202.
Products & Services
A part of top US power firm Duke Energy, the regulated utility provides electricity services to about 2.4 million customers in North and South Carolina. Operating in a 24,000-square mile service territory, Duke Energy Carolinas has 101,400 miles of distribution cable. Its transmission system spans 13,100 miles. The utility has a net generating capacity of about 19,200 MW from interests in fossil-fueled, nuclear, and hydroelectric power plants. Duke Energy Carolinas also sells power to wholesale customers.
Alternate Business Names
  • Duke Power Company
  • Progress Energy
  • Carolina Power & Light
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
250

C-

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Duke Energy Carolinas, LLC include:

  • Failure to respond to 2 complaints filed against business.
  • 2 complaints filed against business that were not resolved.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Duke Energy Carolinas, LLC

This Business Is Not BBB Accredited

Duke Energy Carolinas, LLC

Customer Review Rating:

100%

Composite Score: