Customer ReviewsforCoastal Credit Union

Awful customer service and support - will not address issues with automated tellers and small disputes. Advice move to another financial institution before you are leaving a similar review.

We're genuinely sorry to hear that your recent experience didn't meet your expectations. Your insights are invaluable and will be shared with our team.

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Thank you for being a Coastal member!

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Sr. Member Advocate
Office: ************
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Ive been trying to just log into my account and the phone numbers they have listed for security purpose are not mine or any number I know, I tried calling to fix it and no hope, registering my account was also a pain, makes me not wanna bank with them no more if even the simplest things dont work.

Dear *** or Madam,Coastal Federal Credit Union in *******, ** has no records of the complainant based on the information provided in the complaint. If the complainant would like to provide additional information to research further, please call toll-free at **************.

I called in about a fraudulent transaction on my account. My card was cancelled and a new one was sent out. I didn't here back from costal and decided to to check my e-docs. I saw I received a letter stating it was denied. I called and was told it was denied due to a pin being used???? I was then transferred to a rep who was frustrated and annoyed that I was transferred to her. I told her I could sense her frustration and to allow me to speak to someone else . She actually hung up on me. I know that the coastal customer service has a reputation for not so great customer interactions, but to actually hang up me while discussing my money is very disappointing. I only want to understand how this happens and why my bank isn't trying to find out.

Coastal reviewed the members concern and reached out to the member three times via the contact information provided in the complaint. Coastal apologized for the members experience and explained that we have involved the ************** manager to review calls and coach the employee on Coastals service standards and expectations. As of today, we have not received a response from the member.

This bank is quickly going downhill. My employer recently changed over payroll services and copied over the old information EXACTLY. Fast forward to payday and no paycheck. Call the sorry excuse for customer support and they cant find it even with the checks tracer code, verifying the account and routing number. Finally get a supervisor on hold only for him to callously inform me that the direct deposit system is down and he cant predict the future on when itll be back up and running. EVERY. SINGLE. EMPLOYEE. At the company had ZERO issues changing over but I was the ONLY ONE to not receive a f****** paycheck for my hard work. If you cant trust a bank to get their s*** together when it comes to properly processing a f****** paycheck then turn around and provide a blas excuse while acting like they could care less that theyre at fault then why bank with them in first place?

Coastal reached out to the member via email with no response. In the email, we provided the member with an explanation of what occurred during this time that was outside of Coastals control, and the steps taken to resolve the members concern.

I closed my account a few months ago, due to constant issues with my debit card not working and sitting on hold for an hour each time I called. Along with countless other issues over the years that I had an account. A deposit was submitted to them for a refund from a retailer, instead of rejecting it due to the checking account being closed, they reopened my savings account and accepted the deposit, without notifying me or any type of consent. Now, I am being told that unless i drive over an hour to one of their branches i cant access MY money. If you are looking to open an account t here, RUN. They are terrible.

Coastal reached out to the member to resolve their concern. We are sorry for the frustration experienced by the member.

This is the most discriminating racial profiling Bank I've been to in 2023.I experience the most humiliating experience of my life as a black transgender. I decided today that I would go and cash a money order with the bank. called Coastal's customer service the bank verified that i would be able cash my money order because I am qualifying customer with them same day .I get to the bank to cash the money order ,& they tell me they cannot cash it immediately. after looking at me. the branch manager, ******* ******* I would like to cash the money order or I would like to receive half! she completely ignored me and told me I have to wait till tomorrow until funds clear then she'll release it with sarcasm after asking how much would I need so I was trying to explain now feeling humiliated, dehumanized, I was racial profiled discriminated against not just by her front desk clerk .so as I'm letting her know the reason why my balance is at zero is because the bank let someone take $100 from my deposit from ***** disappeared. I thought about moving my SSI to Coastal Federal Credit Union so I can build history with them. if I didn't keep a part-time job which I received direct deposits that way. As well which They can see on my profile benefits. since I didn't have money in my account! that she cannot provide me with anything!Just because I don't have anything in the account ZERO BLACK TRANSGENDER .I meet the standards MY ACCOUNT ISNT NEW very misleading as the branch manager and employers surround up at the front desk as if I'm a circus show to watch me as I am on the video call with the teller explaining what is going on so she provides me with a copy of everything and apologizes that I went through that at all leaving out of the angry and sad all at once some people shouldn't be able to work certain jobs because the way they treat certain individuals they should reassemble the team cuz a lot of them seem unqualified and unprofessional the cameras can attest

Coastal strives to respect everyone who walks in our door regardless of age, race, sex, income level, religion, politics, or identity. Coastal was saddened to hear how our member felt upon leaving the branch. Coastal attempted to contact our member on several occasions via phone and email to discuss their experience. According to our internal review, Coastal handled the transaction details in question based on the account history and in accordance with our Funds Availability Policy. The funds were verified and released within one business day.