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          Rackley's Performance & Auto has 1 locations, listed below.

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            Business ProfileforRackley's Performance & Auto

            Auto Repair

            Additional business information

            Additional Info:
            Mail sent to the business on 02/07/2023 was returned by the U.S. Postal Service.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers all mechanical automotive repairs.

            Business Details

            BBB File Opened:
            3/16/2009
            Years in Business:
            15
            Business Started:
            5/1/2008
            Business Started Locally:
            5/1/2008
            Type of Entity:
            Sole Proprietorship
            Contact Information

            Principal

            • Mr. David Rackley, Owner

            Customer Contact

            • Mr. David Rackley, Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/04/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            My vehicle was not running properly. Check engine light flashing. I reached rackleys to see if they could give an estimate on specifically replacing misfires in my pontiac vibe(4 cylinder) very common quote. When I reached Zack to see if they could look at the vehicle and quote me cost for repair, he never indicated beforehand that it would cost 120$ just to "look " at the vehicle. I requested he not charge the 120$ as this was not a disclosed /agreed upon expense. Zack denied to waive the fee and said " they can't work for free". He reluctantly took 15$ off total and charged me 104.76. I was merely seeking for them to quote expense but feel as though this was a hidden expense that should be discussed/disclosed BEFORE HAND, NOT AFTER.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Georgina N

            1 star

            04/18/2023

            I wouldn't advise someone taking a toy car here. Very unprofessional. I dropped my car off at the end of November, for rough idling, during test drive they claim it cut off so I really had no choice but to leave it, after diagnosis I was told it was the cylinder head, which I agreed to have the work done, Because at thIs point it wasn't running and my engine was torn down. I agreed to a used cylinder head, because the car does have a lot of miles, but was running. they claim every one the found didn't work, (cylinder head) the only update I got on my car was when I stopped by the shop, because they never answer the phone. And i dont think much effort was put into finding a cylinder head. After 4 months I decided to have my car towed back to my house. Almost 900 dollars later, my engine is torn apart sitting in my driveway, but my car was running when I left it there. VERY UNPROFESSIONAL. And unorganized business

            Local BBB

            BBB of Eastern Carolinas

            BBB Reports On

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