Customer ReviewsforRe-Bath of the Triangle

Do not use this company to do any work on your bathroom. Our 1-2 week project took a total of 10 weeks to complete. The staff are very uncommunicative of status and getting any sort of update is almost impossible.The actual installer, ****, did very good work, went the extra mile, communicated very well and was on-time and did what he said when he was going to do it. The bad is all about the office staff and whomever answers the corporate "customer service" line. Multiple calls asking for information went un-responded to and we had weeks where we didn't hear anything from anyone. The promise that is made is that you pay some amount upfront and this allows reabath to purchase materials so that the install goes quickly and smoothly. This means they have a good handle on their pipeline of suppliers and can plan and have things ready. Do not believe it. ******* having paid the required amount 21 weeks before the job started, the counter top was still 10+ weeks late in being installed. The glass contractor they used was also uncommunicative, full of excuses and 4 weeks late on a 2 week promise. So, we were without our bathroom for 6 weeks. Do not use re-bath of *******.

This Company is the WORST we have ever dealt with. Our job was contracted on 1/16/23 and just finished (not in our eyes) yesterday 8/17/23 and not to our liking.From the sales person, **********, who came in January to the finished project it was a royal comedy of errors.The Manager just doesn't care and the people they hire are not fit to be doing the job, two have left since we contracted with them.We did not get anything that we wanted on our job. The tile was a mess and still is not to our liking but we want them OUT of our house. The shower chair was not installed as everything they cannot do they talk you out of.We settled on the tile being installed the way it is because the sales person stated one way and then installers could not do that.The shower faucet was installed backwards and the **************** would not pass inspection as the Sales Rep put we are on a basement and we ae on a slab!!!!We also ordered the frameless shower door and they installed semi-frameless as they had many reasons why we should not have frameless.Our original contract was never signed by us..should have been a red flag.Our job was due to start in April and be done in April and here it is August...I do not believe they should be charging us the balance for this nightmare of a project and we will talk to our attorney.I could go on and on but it does not help and there is never a way to get to the owner of the company.

Most frustrating experience ever. Like others we're now reading about (wish we had seen those reviews before we signed a contract 6 months ago) Re-Bath of Raleigh has no sense of customer service and has very much under-delivered on every promise made. It's nauseating at this point, honestly. We signed a contract in early August, paid our 50%, and have been waiting on our project to begin. Once the 18-week lead time passed, we began calling and texting trying to see where we were in the process. Seven times we've contacted them...over the last six weeks. While the multiple ladies who will answer in customer service are very friendly, trying to get ANYONE to call you back feels impossible at this point. We're now on a second "Project Manager" and still have heard from no one. Nothing. I have never dealt with a company before who totally ignores their customers. We're at 26 weeks waiting now and can't even get a call-back to tell us an estimate of where things are? At this point, I have no confidence in this company. They were quick to schedule an initial visit, quick to take our money, and then....silent. This has not been a pleasant experience at all. We are writing this review and have been talking to all our family and friends to be sure that no one else is on the receiving end of such horrible service.

Choosing re-bath was a horrible mistake and one we are going to make sure no friends, family, or neighbors make. It took 27 weeks from the time we signed our contract to the time the bathroom was completed (and we still have to get it inspected by the city before we can even use the shower) when the contract stated an 18 week lead time. Our salesperson only responded to one email of mine, which took her over 2 weeks to respond. This email was just asking if she thinks we were still on schedule for the beginning of November, which was when she had originally told us to expect to have the project completed. She responded to expect a two week delay, putting us at a mid-November installation date. After this she never responded to any emails or phone calls. We were told the project would take 3-4 days from beginning to end once started. On day 4 we were told they needed an extra half day about an hour before they left causing my partner to have to take off work unexpectedly the following day. This egregious overpromising and underdelivering should be considered a deceptive sales tactic.