This Business Is Not BBB Accredited

CarMax, Inc.

CarMax, Inc.

(919) 783-9494

CarMax, Inc.

61 years in business
8520 Glenwood Ave
Raleigh, NC 27612-7310
Additional Phone Numbers
  • (919) 782-3792
  • (919) 420-7512
  • (919) 325-2273
  • (804) 935-4510
  • (919) 420-7495
  • (800) 522-7629
  • (919) 376-2830
BBB File Opened: 12/01/1994
Business Started: 02/01/1956
Business Started Locally: 01/01/1994
Business Incorporated: 02/28/1994 in VA
Type of Entity
Contact Information
  • Principal: Mr. Thomas J. Folliard, President/CEO
  • Mr. Keith D. Browning, Exec Vice President/CFO
  • Mr. Richard L. Sharp, Chairperson
  • Ms. Lisa K. Van Riper, Director Public Relations
  • Customer Service: Ms. Michelle Stone, Paralegal
Business Category
  • Used Car Dealers
Additional Information
  • This firm is headquartered at 12800 Tuckahoe Creek Pkwy, Richmond, VA 23238.
Products & Services
The used car retailer buys, reconditions, and sells cars and light trucks at more than 40 retail units in some 15 states, mainly in the Southeast and Midwest; CarMax also operates some 15 new-car franchises (mostly at the same locations as the used-car dealers).
Alternate Business Names
  • Car Max Super Stores
Number of Employees: 


Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On March 22, 2017, the business entered into a Consent Agreement with the Federal Trade Commission. The Agreement settles allegations that the business failed to inform consumers that some of the vehicles sold had open recalls at the time of sale that... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarMax, Inc.