Business ProfileforCrossroads Ford of Apex

I bought a car from them in September. While I enjoyed my sales lady, *****, there are a few things about the experience that I did not enjoy. One, they were hard to negotiate with and I feel I paid more for the car than I should have. Two, there are items broken in the car that I wasn't made aware of (rearview mirror piece that mounts it to the window, scratches and chips in interior of car, and a burn spot on the seat, all things that shouldve qualified for additional money off the purchase price) exterior chips, dents, and because the car was bought at an auction.. only one key. I feel that when asking about getting tinted windows, they were going to charge and with the discrepancies the car possesses, this should've been added as a courtesy. I also have not received any information or paperwork on how to take advantage of the warranty I purchase. Oh, and they forgot some key signatures and paperwork that needed completed so I had to schedule a time for them to come to my house to sign additional paperwork that should have been completed at the dealership. Again, I had an overall pleasant experience with *****, but I do feel that Crossroads Ford of Apex could emphasize customer satisfaction instead of what's best for the dealership.