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          Find a Location

          Air Experts Heating, Cooling, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAir Experts Heating, Cooling, LLC

            Air Conditioning Repair
            Multi Location Business
            BBB accredited business

            Contact Information

            7 Rupert Rd

            Raleigh, NC 27603-3629

            Get Directions
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            Email this Business
            (919) 336-5552

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            Customer Reviews

            4.92/5

            Average of 207 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/28/2010

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Air Experts Heating, Cooling, LLC offers residential heating, cooling, and plumbing. Air Experts also provides indoor air quality and water purification solutions.

            Products & Services

            Air Experts Heating, Cooling, LLC provides service repair, maintenance and system replacements of heating and air conditioning and residential plumbing systems. They also specialize in Indoor Air Quality and Water Purification.

            Business Details

            This is a multi-location business.

            Find a Location

            Air Experts Heating, Cooling, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              7 Rupert Rd, Raleigh, NC 27603-3629
              Email this Business
              BBB File Opened:
              1/19/2010
              Years in Business:
              35
              Business Started:
              1/1/1989
              Business Started Locally:
              9/1/2009
              Business Incorporated:
              9/18/2009
              Accredited Since:
              1/28/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 15367 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

              These agencies may include:

              North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

              1109 Dresser Ct

              Raleigh NC 27609

              (919) 875-3612

              https://www.nclicensing.org

              • License #15367
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Ms. Katherine Whipple, Marketing Manager
              Contact Information

              Principal

              • Ms. Katherine Whipple, Marketing Manager

              Customer Contact

              • Ms. Katherine Whipple, Marketing Manager
              Additional Contact Information

              Fax Numbers

              • (919) 890-7765
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/02/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I had a new HV** system installed May 13, 2022. Since that time, I have had a number of problems with the system.** - ** unit worked last spring-fall. Then problems with the heating system (see below). After the service May 31, 2023, the ** unit stopped blowing cold air inside my home and outside unit runs for an extended time. I had to take time off work for the service and will now have to take time off work again for the problem to be resolved. I sent them an email tonight since i won't be able to speak with anyone because of my work schedule in the morning.Heating - The heating unit started having problems on November 29 - the furnace came on for 5 minutes, cut off for 1 minute, then came back on for 5 minutes, and cut off again. Technician tried to fix it. New technician came out on 12/20/23. I was told i needed new vents (they installed new vent in a room that hadn't had one for 10 years. 12/21/22 another technician came in to complete the repair. 12/27/22 The mother board fried, causing my system to run continuously, increasing air temp 1 degree every five minutes. An emergency technician came out at 9p to temporarily fix the problem. 12/30/23 - motherboard installed.
              Read More
              Read 3 More Complaints

              Customer Reviews

              207 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael J

              04/20/2024

              Awesome service Explained everything well.very pleased with Air experts. Thank you for a job well done

              Air Experts Heating, Cooling, LLC Response

              04/24/2024

              Hello *******, We are thrilled that you had such a pleasant experience and hope youll consider us for your future HVAC and plumbing needs!
              Read 206 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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