Process of Complaints & Reviews

Your consumer experiences matter to Better Business Bureau, other consumers and businesses! Consumers have told us that additional information such as complaints and reviews from other customers helps them choose a trustworthy business.

BBB makes it easy for people to file complaints. BBB handles complaints regarding any business, whether or not the business is a BBB Accredited Business. BBB also accepts complaints against charities and non-profit organizations. BBB primarily handles complaints relating to marketplace transactions for customers who want a resolution, such as a refund, a repair, or a replacement. This process is free to consumers and businesses. Read more about how complaints are handled here.

BBB customer reviews allow customers to rate their marketplace experiences with businesses using a star scale. Just like our complaints, reviews are sent to the business before they are published online. Consumers, upon request of BBB and businesses, must be able to provide substantiation of the marketplace interactions. Read more about the review process here.