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Find a Location

A Better Choice Inc has 1 locations, listed below.

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    Business ProfileforA Better Choice Inc

    Waterproofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/3/1997

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers basement water proofing & foundation repair with five different methods of structural repair & restorations.

    Business Details

    Location of This Business
    97 N Thompson Ln, Irwin, PA 15642-9314
    BBB File Opened:
    5/29/1997
    Years in Business:
    27
    Business Started:
    9/1/1996
    Business Incorporated:
    3/1/1997
    Accredited Since:
    6/3/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PA000377 for this business, issued by Pennsylvania Attorney General List of Registered Contractors

    These agencies may include:

    Pennsylvania Attorney General List of Registered Contractors

    16th Floor, Strawberry Square

    Harrisburg PA 17120

    (888) 520-6680

    Fax: (717) 7878242

    http://hicsearch.attorneygeneral.gov/

    Type of Entity:
    Corporation
    Business Management
    • Mr. Richard D Pack, Owner
    Contact Information

    Principal

    • Mr. Richard D Pack, Owner

    Customer Contact

    • Mr. Richard D Pack, Owner
    Additional Contact Information

    Fax Numbers

    • (724) 863-0547
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I contracted with A Better Choice to install an interior foundation drain system at my house. Contract signed on 9-10-21 in the amount of $ 15,850 Work started on Monday 10-25-21. At time of estimate,. salesman told me the job would take 4 to 5 days, when the work crew arrived the foreman told me the job would take 3 to 4 days. At time of estimate, I provided information to the salesman as to where the discharge water was to be routed and physically walked the property with him to show him the exact location of the gutter run going to the back of our house and into a wooded area, which is where I told him specifically I wanted the discharge water to be sent. As the job progressed, I checked the progress when I got home from work @ 5 pm on 10-25-21 and noticed the job was moving at a good pace and appeared proper. I told my wife I would be home at lunch time the next day- Tuesday 10-26-21- to go over the job with the foreman to insure everything was understood as far as the discharge water, etc. When I arrived at home on Tuesday at noon, the workers had completed the job, cleaned up, left. I never got a chance to talk with them, even though I was told the job was at least 3 days. I noticed the discharge water was running out onto the front street, not as I had instructed to the back yard. I called John ( I think he is the owner) and he told me the salesman doesn't run the job, that the foreman decides where to run the drains. I told him the runoff water is causing an extremely dangerous situation at the front of our driveway and makes access to our mailbox and trash pickup very dangerous. Additionally I was told by the Elizabeth Township zoning officer that township code does not permit any discharge water other than actual roof rainwater from gutters to discharge to the street, so the installation is not only dangerous , it is illegal I want the discharge water re- routed to the backyard as I specified at the time the contract was bid.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pat M

    2 stars

    08/14/2023

    Damage to my sprinkler system wiring and will not return my call or email. They placed four steel piers for me completing the job October 20 2022. On November 5th 2022 The sprinkler company said the electric was cut to the sprinkler system. A Better Choice accidently cut the wire while digging. I sent an email on November 5th telling them that is would be repaired in the spring. I had no response. The system was repaired on May 7th 2023. On May 9th I sent an email to ****** and ask to have Bill call me. I sent another email with the bill attached on May 10th along with a voice mail. Again on May 13th I sent another email and a voice mail to ****. In the email, I attached the original email from November 5, 2022. I reached out to them again on June 14th via Let's make this right on their web site. I still have not heard back. I am a *********** Customer waiting for reimbursement and acknowlegdgement.

    A Better Choice Inc Response

    08/16/2023

    We have talked with the customer and the reimbursement is being sent out to her.

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

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