Business ProfileforSheetz

I order Sheetz almost every night unfortunately there is always an issue. I order and pay for my purchase and almost every single time there is at least one missing item. I call the store and am directed to contact the delivery service which in turn directs me to Sheetz customer service. Sheetz customer service now told me that an order I had on Sunday March 24, 2024 which includes seven missing items needs to be reviewed and I was given a ticket. Monday March 25, 2024 I placed and paid for my order, I was missing nine marinara sauces and two buckets of mozzarella sticks are undercooked and raw. Customer service again stated that this issue would have to be reviewed and someone would be in contact with me as the first ticket was rectified, I informed her it had not been, no call back, no email, nothing. The representative, Ginger said I would hear back within an hour and a half guaranteed...I'm still waiting! The next step is I am contacting my bank as I paid for two purchases that I did not receive completely yet, Sheetz received my money, completely.