Business ProfileforGuardian Protection

I cancelled home monitoring service with Guardian on December 6th, 2023. They continued to bill me and make constant calls to collect monies from December 2023 through February 2024. The representative that contacted me in February for payment of a past due bill. I told him I had cancelled service in December 2023 due to the main camera not working for close to six months. I went through all of their troubleshooting steps, which all failed. They offered to send out a technician but the service fee would be $75 plus $30 for every 15 minutes the tech would be at my home. He eventually offered a flat $75 for the service fee. I refused and told him I no longer wanted the service. I was told I had to sign a "packet" to cancel service; however, this "packet" wanted me to assume responsibility for December and January even though I had cancelled. Guardian called again on March 11, 2024. The representative, Zoey 49165, also insisted I sign this "packet". When asked where on my contract or documentation does it say I have to sign this "packet" to cancel service. She notified me that it is not written anywhere and was just a security measure to insure it was me who was cancelling the service. Despite the fact that I was verified through their system several times Guardian has refused to cancel my service without this "packet".