Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Gillece Services, LP has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforGillece Services, LP

            Plumber

            Additional business information

            Advertising Review:

            On August 14, 2022, BBB of Western Pennsylvania requested that Gillece Services substantiate, modify or discontinue multiple advertising claims on their company website. Below are the outstanding challenges which can be found at https://www.gillece.com/ and each challenge below is referenced by its corresponding BBB Code of Advertising principle.

             

            Principle #21 Layouts and Illustrations

            The composition and layout of advertisements should be such as to minimize the possibility of misunderstanding by the reader.

            Challenge #5- Referring to BBB Code of Advertising Principle #22   Asterisks
            5a. Please review the website in its entirety as there are multiple locations where “Asterisks” are being misrepresented. i.e. *Restrictions & Special Guidelines

            Principle #22 Asterisks

            An asterisk may be used to impart additional information about a word or term which is not in itself inherently deceptive.  The asterisk or other reference symbol must not be used as a means of contradicting or substantially changing the meaning of any advertising statement.  Information referenced by asterisks must be clearly and conspicuously disclosed.

            As of April 28, 2023, the above issues remain outstanding in the BBB’s request for revision, clarification or modification.
             

             

             

             
            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            COURT FINDS PITTSBURGH-BASED CONTRACTOR GILLECE SERVICES DID NOT LET CONSUMERS CANCEL CONTRACTS AND MISLED CONSUMERS IN ADVERTISING
            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed or pending, it will be noted below.

            On August 4, 2023 the Pennsylvania Attorney General’s Office announced developments in its ongoing lawsuit against Gillece Services issued by the Allegheny County Court of Common Pleas. On August 1, the Court found Gillece Services and its owner to be in violation of certain provisions of the Pennsylvania Home Improvement Consumer Protection Act and the Pennsylvania Consumer Protection Law.

            Upon consideration of the Commonwealth’s motion for summary judgment, the court found in favor of The Commonwealth on Counts 3, 4 and 6, but denied its request for a summary judgment on Count 7. The Court found that Gillece Services and its owner engaged in the following misconduct: refusing to honor customers’ requests to cancel their home improvement contracts; penalizing consumers who cancel contracts; and failing to disclose and misrepresenting a customer’s right to cancel. The court also found that Gillece Services and its owner used advertising that made false and misleading statements about the qualifications of its technicians, and failed to provide itemized invoices to consumers .

            The Court issued several permanent injunctions, requiring , among other things, that Gillece and its owner to: Permit consumers to revoke their home improvement contracts without penalty within three business days of signing; refund payments within ten days of cancellation, and clearly and conspicuously disclose in its advertising material terms and restrictions on certain of its offers.

            According to the Commonwealth, the remaining issues in the lawsuit (Counts 1, 2 and 6) initially filed in 2020 will be tried at a later date.  The assessment of civil penalties and /or restitution for the above-referenced violations shall be determined at trial.

            For details, go here.

            In response to these charges, Gillece Services, in part provided the following statement to the BBB:

            "Following the entry of Partial Summary Judgment and partial injunctive relief in the matter of Pennsylvania OAG v. Gillece, No. GD20-9374, in the Court of Common Pleas of Allegheny County, Pennsylvania. Gillece filed an appeal to the Commonwealth Court of Pennsylvania, on August 3, 2023, from the lower Court’s Order dated August 1, 2023 and the Court’s grant of injunctive relief. The remaining findings of fact and conclusions of law reached by the court are not ripe for appeal until the entire case has been adjudicated. Gillece does not agree with the findings and conclusions reached by the Court in its August 1, 2023, Order and intends to appeal those findings and conclusions to the Commonwealth Court when appropriate. 

            Gillece’s technicians are qualified to perform all of the tasks to which they are assigned."
            See all additional business information

            At-a-glance

            Customer Reviews

            1.19/5stars

            Average of 26 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This corporation provides full service plumbing, heating, cooling & electrical work for residential & commercial customers.

            Business Details

            BBB File Opened:
            12/1/1982
            Years in Business:
            44
            Business Started:
            1/14/1980
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA010887 for this business, issued by Pennsylvania Attorney General List of Registered Contractors

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Alternate Business Name
            • Rooter Medic Drain Cleaning
            • Electric Medic
            • Gillece Plumbing and Heating, Inc.
            • Gillece Plumbing, Heating, Cooling & Electrical Inc.
            Business Management
            • Mr. Thomas J Gillece, President
            • Mr. Thomas J Gillece Jr., Vice President
            Contact Information

            Principal

            • Mr. Thomas J Gillece, President
            • Mr. Thomas J Gillece Jr., Vice President
            Additional Contact Information

            Fax Numbers

            • (412) 381-1588
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/24/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            July 3rd i called Gillece to see if they can come out that day because i had water in my basement, girl said yes they can do it, i waited all day and called back almost 5pm figure they closing and she said she was getting ready to call me they cant make it today be out first thing in morning. guy came out said he cant get water out of basement he can do a snake for 1000 or a router for 2000where they push water though and he swore it always works and said he can see though his camera, so we did the water and he then told us he could see our line was busted and that he would have to dig and replace it and that would be 4000.. i said ok because i thought it had to be done he said it was busted and he has a camera to see... they come out 2 days later to dig and my line wasnt busted it an elbow on it and he said he didnt realize that, i dont see why im paying 6000 when it didnt have to be dug up in first place and they left that machine on my property for 5 days and i told them from day one i was not storing it and would be charging 1000 a day to leave it.. you can see in pictures pipe not busted or full of anything. he just didnt know what he was doing and found a woman to take advantage of you can see the yard they tore up from machine just sitting there, that machine sat 5 days and was used total time maybe 90 minutes. took them a week to do a 9 hours job. they would come at 830am and be gone by noon and then skip a day and then come do little more then leave then come back. very unprofessional i was lied to from day one when they said they would come out and didnt, i could have called someone else that same day if they had been honest and its a 24/7 hour business so im still unsure why they didnt come out that day. just need help as i just dont see why they can dig up my yard when it didnt need done then they add a vent and put it right in front of the step where my grandkids and myself and everybody has to walk up steps to get inside. accident to happen
            Read More

            Customer Reviews

            26 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Angela L

            1 star

            01/18/2024

            Awful, awful company. Awful customer service, awful ethics, awful people. Stay away!!!! Been dealing with major financial headaches from this company for 5 years, with no resolution. We continue to be ignored and put off. All issues stem from their horrible techs who installed the wrong unit on our home and then refused to repair or replace. We have had 38 issues opened up with their customer service and now are being told we got "had" by their tech who knew he was selling us a bad unit, and just wanted his commission! Their solution, spend $20K to make it right. UNBELIEVABLE. Run away from this company as fast as you can.

            Local BBB

            Better Business Bureau of Western Pennsylvania

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.