Business ProfileforBianchi Honda

I have been leasing a Honda Civic Sedan with Bianchi Honda of Erie, PA since 2016. As part of my lease, an option exists for a package called "Auto Butler," which I currently pay an extra $10.00 per month, or about $120 a year, on top of my lease payment. The total lease payment is $309.52 per month. My lease is across 3 years or 36 months. Auto Butler is sold as an up sale package for your car purchase/lease. It is to be applied/completed every 6 months, or two times per year. It completely details your car inside and out, protects the paint, undercarriage, and interior of the vehicle so that it looks "brand new." The problem is - I am paying an extra charge for my lease payment every year, for having Auto Butler applied twice per year, yet, when you call to get it scheduled, Bianchi Honda is booked solid, and booked out months in advance. For instance, I leased my current 2023 Honda Civic Sport Sedan at the end of February 2023. My first Auto Butler should be done in August 2023. When I called to schedule, the absolute earliest they could get me in is January 16, 2023, which means it will be about 1 year of paying Auto Butler BEFORE it gets done. Should this process continue, I will, at minimum have my Auto Butler completed 3 times across the course of my lease, when it SHOULD be 6 times (every 6 months). Absolutely ridiculous. Bianchi Honda is upselling a car detailing package that they are unable to get completed the promised 2 times per year. They should follow through on their promise of doing Auto Butler every 6 months as promised, or why am I paying extra as part of my car payment.