Business ProfileforNerthling's Heating & Air Conditioning

We called Nerthling's Heating & Air Conditioning to schedule a clean and check on our furnace. They have been our go to for our furnace for years. They scheduled a clean and check on 12/22/2022 and Kyle came out to provide the clean and check. He did the clean and check, gave us the report and said we may want to get an estimate to get a new furnace in the future due to some issues the check provided but said nothing negative about our current furnace. The have my card on file and charged my card $132.00 for the service and all seemed good. They send me an annual renewal in the mail for the next Preventive maintenance and scheduled a tech to give us an estimate after Christmas. On 12/28/22 a tech came and gave us an estimate and again all was good. On 12/29/2022 our furnace was blinking a code and my house was 64 degrees. I called and it was after hours so i spoke with a tech that explained that if he came out that night he would charge me an emergency call and if it could wait. I explained how upset I was and that i just had someone do a clean and check and all was good. He assured me the next day they would send a tech out and I would be completely satisfied. I had no choice and no heat that night so 12/30/2022 a new tech came out and replaced a part that was broken. My house was 64 degrees he replaced the part and the furnace started working. They charged my card before me authorizing 250.00 for the part. My husband explained this part is not worth 250.00 the tech agreed and reduced and charged card 175.00. The tech did not wait for the furnace to reach temp or raise just left. Well minutes later the furnace stopped working and was doing the same thing that it did before he came. This is a Friday again before a holiday so no one was available to come out and thank goodness it was unseasonably warm. This problem persisted all weekend with off and on working and not working. On Tuesday 1/2/2023 i called and asked to speak to the owner Dave who basically said my furnace is junk and i/m just complaining about the money they charged me to fix something that needs replaced. If it was unfixable why did they come 2x to fix junk?? i would think a reputable company would explain to the customer this item is not worth being fixed or give options. I did try to contact the owner to get a resolution before contacting BBB. When i did tell Dave i was contacting BBB he scoffed and was unwilling to help with my issue. Would not recommend. I thus had another company come out fix, and tell me the furnace was dangerous to be left the way they did it was emitting Carbon Monoxide and could of caught fire and caused serious damage. Any resolution to this is greatly appreciated.