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          Abbey Carpet & Floor has 1 locations, listed below.

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            Business ProfileforAbbey Carpet & Floor

            Hardwood Floors

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Abbey Carpet & Floor/ Heritage Place is a full service flooring retailer located in Center Township, PA.  We specialize in carpet, hardwood, laminate, ceramic, and vinyl.  We also have window fashions and area rugs.  At Abbey Carpet & Floor we service our customers from product selection through sales and installation.

            Products & Services

            Carpet, Hardwood, Cork, Bamboo, Laminate, Vinyl, Luxury Vinyl Tile, Ceramic and Pocelain Tile, Natural Stone

            Business Details

            BBB File Opened:
            11/15/1995
            Years in Business:
            32
            Business Started:
            2/1/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA110573 for this business, issued by Pennsylvania Attorney General List of Registered Contractors

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Alternate Business Name
            • AEI Interiors
            Business Management
            • Ms. Elaine DeLuco, President
            Contact Information

            Principal

            • Ms. Elaine DeLuco, President
            • Ms. Alicia Scarpone

            Customer Contact

            • Ms. Elaine DeLuco, President
            • Ms. Alicia Scarpone
            Additional Contact Information

            Fax Numbers

            • (724) 378-3641
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unresolved
            In August, 2022, I went to Abbey Flooring to view bathroom replacement flooring for my home. I had a 10% off coupon. I selected a potential flooring. I saw a picture of the flooring showing how the installed floor would appear. I requested an estimate of the cost. I was also considering L****** as a possible choice to do the flooring since L****** had previously done s excellent remodeling for me. On 9/1/2022,David D****** Abbey employee came to my home to give me flooring estimate cost. He informed me that the toilet was leaking. Since the toilet was old, I instructed him to add toilet replacement to estimate. He confirmed that I could use the coupon. He told me that L****** was closing & that many of L****** staff was going to work for Abbey. Both the approved coupon and the news that L****** was closing, induced me to proceed with Abbey. David told me all work would be completed before Christmas. The quoted estimate was $1,800. I gave him a check for $900. On 10/31/2022 and 11/1/2022, the flooring was installed. The workman did not cover my hardwood floors. The weather was very wet. He was in and out of my house numerous times. The floor was filthy. Lack of concern for my property. The finished flooring didn’t look like the sample picture which I was shown. Multiple issues needed to be addressed. I informed Abbey and was told they would fix the problems. I paid the remaining balance of $894.19 with my credit card. On 11/14/2022 and 1/18/2023,I discussed the remaining problems in person with Abbey staff. The following poor workmanship still remain to be addressed: 1. The finished appearance of the floor doesn't match the sample picture 2. Three broken ceramic tiles need replaced 3. A patch next to heat register needs rectified 4. A mitered corner needs repaire 5 . Cut section of quarter round showing bare word needs repaired 6. Replace damaged heat register 7. Sticky section of quarter round attract dust/lint It is ofinterest that L****** is still open.
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            Customer Reviews

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            Local BBB

            Better Business Bureau of Western Pennsylvania

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