Business ProfileforBuck Stove Fireplace and Pool

10/8/22: Purchased a Harman P61 from Buck Stove. Prior to purchase I paid $69 for Marlayna G******* to approve the location of the stove;she had no concerns.11/1/22: Stove installed. New pipe installed,to include outside exhaust pipe,due to existing inside pipe being at the wrong angle for new stove. 10/17/23: Stove serviced by local Harman dealer. Said they needed to red-tag my stove. Exhaust pipe did not meet Harman installation requirements. Additional 6 inches of clearance from pipe to grade is needed. Tee pipe foam core adhered inside the pipe incorrectly,preventing cleaning. 10/24/23: Contacted Marlayna via email & certified mail regarding installation and requested she resolve the error. Asked for response via email. 10/26/23: Received voicemail from Marlayna stating they used an existing hole “so that would not fall under our responsibility cause it’s,you know,like if your previous stove was installed incorrectly,and you didn’t want us to do a new hole,and that would be that…”.She stated "we could work something out” but again said “this was an existing hole; we were replacing an existing stove”. She took no responsibility for the improper installation. My prior stove was installed correctly. It was not a Harman Stove. It had different installation requirements. Regardless, it is her employees’ responsibility to install their stove correctly. 10/26/23: Left voicemail for Marlayna requesting response via email.10/27/23: Sent Marlayna response via email & certified mail. She has yet to respond, as of 11/2. It is apparent that she feels she has no obligation to fix her employees’ errors and that she should not be held responsible for her employees’ actions. This is careless on her part.I will now have to pay someone else to fix her employees’ error to ensure that my stove is safe. Please investigate this retailer before something terrible happens due to her negligence. She also needs to be held accountable,to include repayment for the cost of fixing the issue.