Customer ReviewsforUSX Federal Credit Union

I have been with this credit union since 2016. The first few years were amazing the staff were friendly it was a seamless to get a car loan and personal loan. I started having issues 2021 they had messed up on taking extra payments out called in to have it reversed no problem. 2022 absolutely horrible. I would sign paperwork 3 to 4 times before they actually filed it. Refinance on my personal loan and literally they blamed everything on a system update. They have over charged, took extra payments out after calling and filling out documents to take bank information off since they blame it on the system. For example having them take payments out of my account they claimed they never got it and this was like the 3rd time causing me to be late (they did take off late fee) after seeing I did complete it. I have NEVER been late with paying. My app seems to always have a glitch itll say I still owe something that was paid. Or just randomly have a bill on there. I sold my car and cancelled out my car loan and now I only have a personal loan. Its still horrible, random $25 charges they had to take off because I questioned it. They took out 3 payments for the loan. I have to call them every 2 weeks and complain to get this fixed. I do not trust this bank and neither should you. Im currently looking to take out another loan and pay this one off so I can wash my hands with this bank. This is probably the worse bank I have ever banked with. It should never be this hard for a person who has a simple loan and pays on time.