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      Country
          Country

          Find a Location

          USX Federal Credit Union has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • USX Federal Credit Union

              1293 Freedom Rd PO Box 1728 Cranberry Twp, PA 16066-4955

            • USX Federal Credit Union

              600 Grant St Pittsburgh, PA 15219-2702

            • USX Federal Credit Union

              PO Box 657 New Stanton, PA 15672-0657

            • USX Federal Credit Union

              479 N Pike Rd Sarver, PA 16055-8635

            • USX Federal Credit Union

              565 Coal Valley Rd Jefferson Hls, PA 15025-3703

            Business ProfileforUSX Federal Credit Union

            Credit Union
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This is a credit union.

            Business Details

            This is a multi-location business.

            Find a Location

            USX Federal Credit Union has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • USX Federal Credit Union

                1293 Freedom Rd PO Box 1728 Cranberry Twp, PA 16066-4955

              • USX Federal Credit Union

                600 Grant St Pittsburgh, PA 15219-2702

              • USX Federal Credit Union

                PO Box 657 New Stanton, PA 15672-0657

              • USX Federal Credit Union

                479 N Pike Rd Sarver, PA 16055-8635

              • USX Federal Credit Union

                565 Coal Valley Rd Jefferson Hls, PA 15025-3703

              BBB File Opened:
              10/10/2006
              Years in Business:
              86
              Business Started:
              1/1/1938
              Business Management
              • Mr. David Ackerman, President
              • Mr. Timothy Wojtaszek
              Contact Information

              Principal

              • Mr. David Ackerman, President

              Customer Contact

              • Mr. Timothy Wojtaszek
              Additional Contact Information

              Fax Numbers

              • (412) 433-4726
                Other Fax
              • (724) 925-3808
                Other Fax

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/12/2022

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              I spoke with ****** ******* she advised that she was the credit reporting manager she advised me on 9:7:20 that I had a 30 day late; this late was due to unauthorized charges. The credit reporting agencies are reporting 1-30 day in November and 1 60 day in December. Here is the breakdown that me and the Visa card company had regarding the issue. Unauthorized charges credited. $9.99 late fee charged bringing the account to $20.22. 3 credit- 09/07, 09/25 , 10/25 $9.99 USX/Visa Charged me a late fee on unauthorized charges that were credited back to me. In addition, I was reported late to the credit bureau , the unauthorized charge of $9.99 caused the account to have a balance. After the credits were reimbursed as unauthorized, the late fee still remained on the account causing it to show as late. Had the unauthorized charge never been charged to this account no late fee would have applied. The $50 was a membership fee charged 11/8, that was due in December. Payment made December 17. I was never made aware of a membership fee associated with this card but that is an entirely different issue in this case. Visa Case#: CW9ZADN., I keep trying to get a resolution- USX sends me to Visa sends me to USX. Visa advised they have escalated the matter AGAIN. Kristi from USX hung up on me after she explained that she didn’t care if I kept disputing it she was going to keep reporting the information. I had the call on my car phone when she called so everyone in the car heard the conversation with this bank rep. I do not understand why I have to be the middle man between USX and Visa- I continually get the run around and I just want the issue resolved. In addition, after the disputes and many inquiries regarding my statements and cards I received my new card late January to the correct address.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mariah J

              1 star

              01/30/2023

              I have been with this credit union since 2016. The first few years were amazing the staff were friendly it was a seamless to get a car loan and personal loan. I started having issues 2021 they had messed up on taking extra payments out called in to have it reversed no problem. 2022 absolutely horrible. I would sign paperwork 3 to 4 times before they actually filed it. Refinance on my personal loan and literally they blamed everything on a system update. They have over charged, took extra payments out after calling and filling out documents to take bank information off since they blame it on the system. For example having them take payments out of my account they claimed they never got it and this was like the 3rd time causing me to be late (they did take off late fee) after seeing I did complete it. I have NEVER been late with paying. My app seems to always have a glitch itll say I still owe something that was paid. Or just randomly have a bill on there. I sold my car and cancelled out my car loan and now I only have a personal loan. Its still horrible, random $25 charges they had to take off because I questioned it. They took out 3 payments for the loan. I have to call them every 2 weeks and complain to get this fixed. I do not trust this bank and neither should you. Im currently looking to take out another loan and pay this one off so I can wash my hands with this bank. This is probably the worse bank I have ever banked with. It should never be this hard for a person who has a simple loan and pays on time.

              Local BBB

              Better Business Bureau of Western Pennsylvania

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