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          Ferra's Automotive Services, Inc has 1 locations, listed below.

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            Business ProfileforFerra's Automotive Services, Inc

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/21/2010

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Ferra's Automotive Services, Inc provides complete auto and truck diagnostic, general repair , maintenance, body repair, wreck rebuilding and refinishing / painting, state and emission inspection, 24 hour light and heavy duty road service, towing and recovery service. Approved AAA repair, Authorized P.A. Turnpike service.

            Business Details

            BBB File Opened:
            9/1/1992
            Years in Business:
            78
            Business Started:
            12/1/1945
            Accredited Since:
            12/21/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ferra Automotive Services Inc.
            Business Management
            • Mr. Frank Ferra, President
            Contact Information

            Principal

            • Mr. Frank Ferra, President

            Customer Contact

            • Mr. Frank Ferra, President
            Additional Contact Information

            Fax Numbers

            • (412) 781-1152
              Primary Fax

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Our truck driver ran out of gas at the light across the street from the gas station and the PA police called for this tow company to tow the vehicle to the Walmart lot and did a DOT inspection. The officer said there was a repair that would be needed so he put the vehicle out of service. The company took it upon themselves to tow my truck to their yard even when advised we had someone to come tow the truck for repair. When I called to tow company Ginger was very rude and dismissive to my request to leave my truck at the location because I had a company coming to tow it for repairs. She said they would not leave it until they were paid but could not give me a total at the time so she said they had to tow it to their lot and I have to get it from there. I called several times for an amount for the vehicle to be released but Ginger continuously advised that the invoice is not ready and she didn't know when it would be. After several calls back n forth I was emailed an invoice for a tow of 15 miles for $3,375.00 which included a wait fee ($575) for 5 hours. From the time the tow company arrived from the time of the inspection it was a total of 3 hours but $575 an hour is excessive and is not a fee for any tow company around the US (tow fees are $175/hr at the most). I was also advised that I have to pay cash only even though there is an option to pay online on their site by card but because i questioned the fees with the Ginger she absolutely refused to explain anything and she kept hanging up the phone. I emailed them and asked for a fee reduction and to pay by card since I'm not local but no response. I would like to have some resolve to this issue which has so much havoc to my company. A fair rate for the tow service would be acceptable.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            KURT W

            12/21/2022

            My car broke down at the end of Sharpsburg, I called AAA immediately at 3:10, I was told that a truck would be there at 4:15. I told them it had to be sooner because of my location and to use Farras's since they were about a 1/2 mile away and that they were also AAA. It was said it would be an emergency call. About 25 to 35 minutes Sharpsburg police show up then Etna police and a little bit later AAA Ferra's truck arrives. The driver told me that my charges would be $225 plus mileage. The driver informed me that they had received a call from the county and that's why I had to be charged. It seemed unlikely to me that a call was made to Farra's from the county. I had AAA on the phone and they told the driver that I was a AAA plus member , In the end I had to pay $239 to have them release me car. They are a AAA service company and I am a AAA member,. I experienced a bad dealing with Farra's once before and have never been told a good report about them , Good judgment should be used before using this automotive company.


            Local BBB

            Better Business Bureau of Western Pennsylvania

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