Business ProfileforMonroeville Kia

- Prior to receiving my car Jason (service manager) was adamant that my car would not be covered under KIA warranty or Silverrock warranty. Once the car was received, 11/2/2023, Jason again informed me that the repair is not covered under either warranty company and even if it was the engine would give out in 6 months. - repairs were never called into Silverrock - 11/27/2023 I called KIA dealership and begged John (to call the repairs into Silverrock. I also informed him that Jason was adamant that the repairs were not covered under either warranty company and he told me he should not have said that. He apologized and said he would call. By this time my car was sitting at KIA for 3.5 weeks. - 12/4/2023 KIA called to let me know Silverrock would cover a new engine and that it would take 4-5 months to repair. I told John (service manager) about the inconvenience of being lied to and my car sitting there for 3.5 weeks for nothing. He then put me on hold. Once he returned he promised 8 weeks or sooner instead of the 4-5 months. - On 1/25/2024 Advocate from Macedonia Church called KIA dealership on my behalf and Jason informed her that the timeline for my car is mid – end of February. Even though on 12/4/2023 I was told it would only take 8 weeks or less to repair my car. She again noted the cockiness and unprofessionalism displayed by Jason - On 1/30 KIA corporate informed me that Jason said that my car is up for repossession and that someone from my bank came to take the car. They left the car so it could be repaired and would return after the car was fixed to repossess my car. He also said that my friend called and said that they were going to give me the money for my car payment. It was all false. Bridgecrest (my loan provider) informed me that my car is not up for repossession and no one was sent to the location. - to this day the business does not answer the phone or return my calls - their customer service is deplorable and unacceptable