Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Subaru of South Hills has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSubaru of South Hills

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/15/2008

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Day West Liberty Subaru is part of the Day Automotive Group, a family of 8 car dealerships carrying 11 brands of vehicles located throughout the Greater Pittsburgh Region. They sell and service new and used vehicles.

    Business Details

    Location of This Business
    3260 Washington Rd, Canonsburg, PA 15317-3183
    BBB File Opened:
    8/15/2005
    Years in Business:
    18
    Business Started:
    8/15/2005
    Date of New Ownership:
    2/1/2018
    Accredited Since:
    12/15/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VD02857 for this business, issued by Pennsylvania Department of State

    These agencies may include:

    Pennsylvania Department of State

    206 North Office Building

    Harrisburg PA 17120

    (717) 787-8503

    https://www.pals.pa.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Day West Liberty Subaru
    Related Businesses
    Business Management
    • Mr. Ron Shiwarsky, General Manager
    • Ms. Luanne Caporali, Manager
    Contact Information

    Principal

    • Mr. Ron Shiwarsky, General Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a used 2011 Mercedes-Benz from Subaru of South Hills on 1/7/23. After 8 months of use, my auto shop notified me that the entire rear subframe of the vehicle, including the brake lines, is rusted through. The shop won't do repairs on the vehicle because they believe it will be unsafe to drive regardless of any repairs. I have pictures and the mechanic’s write-up dictating the extent of the rotting. There is no conceivable way this extensive rotting came from the past 8 months, especially since the vehicle has been used primarily in the spring and summer where it encountered little to no road salt or snow. When I contacted SoSH, they notified me that I signed an “As-Is” form at the time of purchase and, as such, they refuse to do anything about it, with their response essentially amounting to "sorry you didn't think we'd sell a car in this horrible of a condition." I was not made aware of significant damage to the frame of the vehicle at the time of purchase, and I believe they acted unethically in not conveying this information. Additionally, the vehicle was advertised as having bluetooth compatibility for music and a functioning AC--neither of those statements was accurate. I would have still purchased another vehicle from them at the time because the on-site customer service was great. So, I'm stuck paying $300 monthly for 5 years for a vehicle that never operated as advertised and is now completely useless. No one will work on it because it is an active safety hazard. I don't want a refund for the vehicle. I'm not asking them to pay for repairs; this vehicle likely won't be safe regardless. But, at minimum, an offer for a fair trade-in (i.e., one that accounts for their role in not advertising the true state of the vehicle on multiple fronts) would be acceptable and represent their dedication to ethical business practices.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paulie H

    1 star

    07/14/2023

    This has been the worst experience buying a used vehicle. The service that we received in the service department has not been truthful from the beginning of our purchase. We had to have the car towed from this dealership to another. It went in for one little noise and now has the engine out. . Their response has been we should have bought an extended warranty. Maybe they should have people working on the vehicles that repair them right to begin with. Never again!!!

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.