Business ProfileforC Harper Autoplex

On their web page they have a 2023 Dodge *********** **** Truck Black in *olor listed with the price of $58,275. Yesterday I drove to the dealership with intentions of buying this truck with my checkbook in hand. I was greeted by ****** when I arrived. We spoke for a few minutes then proceeded to take the mentioned Truck for a test ride. Once back at the * Harper Dealership in ************* we went inside to discuss the purchase. She went to get that information from her sales Manager and when she came back with the information the truck was now $61,644 ?? So I brought this to her attention and she pulled up their web page to see this truck clearly listed for sale at $58,275. She goes to her sales manager, who then came to me and said he cannot sell me the truck for the price clearly stated on the screen. He says, " Oh that's a mistake " . I then got up and walked out of the showroom without creating a fuss and drove off the lot. When I came home later that day I looked and the truck was still posted with the selling price of $58,275. I did write and send an e-mail to a *********************************, who is Director of Sales with * Harper, yesterday afternoon with no reply back . I also have a screen shot of the above mentioned truck directly from their web listing clearly showing the price of $58,275. As of this morning, the price has now been changed again to $61,644.

We appreciate your feedback and understand your frustration with the pricing discrepancy you encountered on our website during your recent visit. We sincerely apologize that you didn't receive the easy car buying experience that you deserve, and that we strive to provide. Your input is invaluable, and we would like to provide some insights into the situation.First and foremost, we would like to acknowledge that our website has been experiencing major issues, and we have been diligently working to resolve these technical challenges. Unfortunately, this issue resulted in incorrect pricing information displayed on our website. Regarding the 2023 Dodge *********** **** Truck that you mentioned, the initial price of $58,275 was indeed the result of a technical glitch and should not have been listed at that value, much like the $70,000 truck that was priced at $500. Our intended price for the vehicle was meant to reflect our actual cost, as it is a demo unit, in line with our established pricing model. This price should have been $62,644. We offered a price of $61,644 and included a complimentary bedliner in an attempt to make up for the mistake. This is the price that we provided on the quote.We would also like to draw your attention to the disclosure on our website: "Value shown is a sum of guaranteed Dealership Discount & applicable FCA Manufacturer Incentives. Please consult with a Salesperson regarding any concerns or questions." This disclosure is in place to ensure transparency and open communication with our customers regarding pricing matters.We deeply regret the confusion and inconvenience you experienced due to this error. Unfortunately, our sales team did not handle the situation as we would expect, and we are actively addressing this issue with our staff to improve our customer service.As for the email you sent to *********************************, Director of Sales, we apologize for the delay in response. Our team always strives to ensure that all customer inquiries are addressed promptly and efficiently.Your screenshot of the listing displaying the price of $58,275 is crucial evidence, and we appreciate your assistance in providing this information. It will be used to rectify the situation and ensure you are offered the correct price in line with our intended values going forward.We understand your disappointment, and we are committed to resolving this matter to your satisfaction. We are taking immediate steps to rectify the pricing error and to ensure that all our online listings accurately reflect the prices of our vehicles.We value your business and the trust you place in C. Harper. We hope to have the opportunity to provide you with a more positive experience in the future.Please do not hesitate to contact our General Sales Manager, *******************, at ************, if you have any further concerns or questions. We are here to assist and ensure your satisfaction.Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.