Business ProfileforBowser Automotive Inc.

Highest price in area by $300 over other local dealers for repairs. Kept my vehicle over 2 weeks with little communication for this single Mom with a special needs child and dealership knew I really needed my vehicle back. I found out with a few calls after 2 weeks (14 days) other local dealerships getting the parts from the same place in Michigan not affected by strikes could *************** needed for way less money and only 1.5 hours labor instead of Bowsers 4 hours labor. I confronted Bowser and guess what--> **** Car ready. Not only were the parts magically there, it was all ready to go. No help with a courtesy vehicle for even just a day given how long Bowser had my vehicle already with absolutely no idea when it would be repaired if at all- can you imagine? I was told "With this crazy world who knows if it will get here at all"- Seriously? Your neighboring dealerships seem to not be having this confusion. And I know from a few others who work at Bowser that courtesy vehicles were given out during that time and returned and given out again during that time but not to me.Shuttle service to come pay & get my vehicle back after the more than 2 weeks my vehicle sat there. "Adviser" said among all his other confused remarks-> "Oh we haven't had that for years" .. but then from reception-> "Of course we have shuttle service, do you need picked up to come get your vehicle?" --> Now, I'm grateful for the shuttle service but do you know what was finally sent when they waited all business day to come get me?- They wouldn't come get me while my special needs child was still in school- No, they waited till after & they know my child & do you know what they sent? A Lift Kit Truck with No Foot Rail- it took me about 15 minutes to get my child into that smelly filthy vehicle while neighbors watched and my child struggled. We weren't worthy of our vehicle being pulled up into the queue- No, we need to pay almost $1,000 and go **** for it in the lot ourselves.