Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

#1 Cochran Automotive has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • #1 Cochran Automotive

      4520 William Penn Hwy Monroeville, PA 15146-2814

      BBB Accredited Business
    • #1 Cochran Automotive

      318 Old Haymaker Rd Monroeville, PA 15146-1432

      BBB Accredited Business
    • #1 Cochran Automotive

      3200 W Liberty Ave Pittsburgh, PA 15216-2320

      BBB Accredited Business
    • #1 Cochran Automotive

      4515 William Penn Hwy Monroeville, PA 15146-2813

      BBB Accredited Business
    • #1 Cochran Automotive

      5200 Campbells Run Rd Pittsburgh, PA 15205-9736

      BBB Accredited Business

    Business Profilefor#1 Cochran Automotive

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    125 complaints closed in last 3 years

    53 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/19/2011

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    #1 Cochran sells and services new or pre-owned sedans, trucks, SUVs, minivans, and more from their 23 dealerships. They have a selection of new vehicles from over 16 major automakers, from Ford and Chrysler to Volkswagen, Subaru, Kia, Audi, and beyond. 

    Products & Services

    Mazda, Ford, Chrysler, Jeep, Dodge, Ram, Charger, Viper, Chevrolet, Nissan

    Business Details

    This is a multi-location business.

    Find a Location

    #1 Cochran Automotive has 24 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • #1 Cochran Automotive

        4520 William Penn Hwy Monroeville, PA 15146-2814

        BBB Accredited Business
      • #1 Cochran Automotive

        318 Old Haymaker Rd Monroeville, PA 15146-1432

        BBB Accredited Business
      • #1 Cochran Automotive

        3200 W Liberty Ave Pittsburgh, PA 15216-2320

        BBB Accredited Business
      • #1 Cochran Automotive

        4515 William Penn Hwy Monroeville, PA 15146-2813

        BBB Accredited Business
      • #1 Cochran Automotive

        5200 Campbells Run Rd Pittsburgh, PA 15205-9736

        BBB Accredited Business
      Location of This Business
      4520 William Penn Hwy, Monroeville, PA 15146-2814
      BBB File Opened:
      8/16/1965
      Years in Business:
      66
      Business Started:
      7/15/1957
      Business Started Locally:
      7/1/1965
      Business Incorporated:
      7/18/1957
      Accredited Since:
      12/19/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VD002387A for this business, issued by Pennsylvania Department of State. The expiration date of this license is 5/31/2025.

      These agencies may include:

      Pennsylvania Department of State

      206 North Office Building

      Harrisburg PA 17120

      (717) 787-8503

      https://www.pals.pa.gov/

      BBB records show a license number of 1674 for this business, issued by Pennsylvania Vehicle Emissions Inspection and Maintenance Program

      These agencies may include:

      Pennsylvania Vehicle Emissions Inspection and Maintenance Program

      1101 S. Front Street

      Harrisburg PA 17104

      (800) 265-0921

      http://www.drivecleanpa.state.pa.us

      Type of Entity:
      Corporation
      Alternate Business Name
      • #1 Cochran Automotive Group
      • #1 Cochran Ford Chrysler Dodge Jeep Ram Viper
      • #1 Cochran VW of Pittsburgh/South Hills
      • #1 Cochran Mazda
      • #1 Cochran Ford
      • #1 Cochran Chrysler
      • #1 Cochran Dodge
      • #1 Cochran Jeep
      • #1 Cochran Ram
      • #1 Cochran Viper
      • #1 Cochran Subaru of Butler County
      • #1 Cochran Audi
      • #1 Cochran Audi of Washington County
      • Body By Cochran
      • #1 Cochran Toyota
      • #1 Cochran Nissan Cranberry
      • #1 Cochran Chevrolet
      • #1 Cochran Robinson Collision Center
      • # 1 Cochran VW of Wexford
      • #1 Cochran GM MegaCenter
      • Cochran Infiniti Gallery, South Hills
      • #1 Cochran Hyundai of Monroeville
      • Cochran Infiniti Gallery, North Hills
      • #1 Cochran Kia
      • #1 Cochran Subaru
      • #1 Cochran GM of Robinson
      • #1 Cochran Hyundai of South Hills
      • #1 Cochran Nissan of South Hills
      • #1 Cochran Monroeville Collision Center
      Business Management
      • Mr. Robert Cochran, CEO
      • Mr. Dirk Harper, Director of Customer Care
      Contact Information

      Principal

      • Mr. Robert Cochran, CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      125 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This business sold us a faulty, dangerous, and defective vehicle. They have caused us multiple trips to repairs (well over 6 times), and almost several dangerous accidents whildst being pregnant each time. We have called, left emails, tried to figure out a solution each time and instead run our credit each time and try to sell us something. The amount of rust under the car resulted in terrible damage , not to mention DANGEROUS to the vehicle. We have had to use our warranty 4 times already to fix major damage. We feel that this place is a scam and they do not care for the safety or well being of their customers whose lives are on the line now.
      Read More

      Customer Reviews

      38 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tracey G

      1 star

      03/25/2024

      I purchased a 2018 ****** Rogue in 2021 as a Certified Preowned Vehicle. November 2023, car wouldn't start - got a new battery from AAA but problem persisted. Had alternator checked at ***** who stated not the issue and go to dealer. Dealer kept car for three days, never fixed the problem but suggested it could be battery terminal. This was the only time I spoke with him as he would only communicate via text. Finally got car back $285 out my pocket and he was no where to be found to explain what was going on. Complained to service area who claimed their manager takes these things seriously but have yet to hear from them. Complained to salesman who stated, "this has happened before" so apparently not important enough to correct. Now March 2024 problem has reared its ugly head again and I now have to try and get resolved again. Not to mention I had purchased extended warranty but mechanic (****) never looked into or discussed with me. Will never purchase an automobile from them again and have heard Cochran is horrible to deal with once you purchase car.

      #1 Cochran Automotive Response

      04/02/2024

      Hi ******, thank you for taking the time to share your concerns with us. We understand how frustrating it can be to have a persisting issue. We'd like to investigate this further so that we can get the help you need. Please feel free to reach out to our customer care team at *********************************** so that we can assist in reaching a resolution.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.