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          Terry's Plumbing Inc has 1 locations, listed below.

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            Business ProfileforTerry's Plumbing Inc

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/18/1999

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers general plumbing, heating and air conditioning..

            Business Details

            BBB File Opened:
            9/28/1994
            Years in Business:
            40
            Business Started:
            4/1/1984
            Accredited Since:
            8/18/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA004647 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 7/12/2025.

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Alternate Business Name
            • North Hills Plumbing & Heating
            Business Management
            • Mr. Terry Mertz, Owner
            Contact Information

            Principal

            • Mr. Terry Mertz, Owner

            Customer Contact

            • Mr. Terry Mertz, Owner
            Additional Contact Information

            Fax Numbers

            • (412) 364-9315
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/01/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Called to have one water shutoff valve repaired or replaced (under bathroom sink, sink bowl was removed by me before they arrived, allowing clear access) and new faucet installed (sitting in box on vanity) Person taking call (*****) seemed very distracted, and seemed to be not listening to why I called and what I needed. Next day Nov 30th...sent plumber Chris at 11am. Told him and showed him EXACTLY what I needed done Fix or replace One shutoff, and install the new faucet. He comes back from truck with estimate of $306 to replace BOTH water shutoffs (one was fine) and NOT including replacing faucet. Old faucet was already removed - all he had to do was mount new faucet and drop sink basin back in. Repeatedly told him - your estimate is NOT what I requested, and NOT why you were called here. Inexplicable - he refused to do the work I requested - an EASY plumbing job. He spent more time making up reasons why he would not do what I wanted, than he did working. Finally told him to replace only the faulty shutoff valve and to leave. Immediately called and asked to have Terry call me. He never called. after two days. Sadly - Terrys employees are absolutely poor listeners - or perhaps poor plumbers who dont know how to install a bathroom faucet. Ripped me off for $268 for one shutoff valve - less than 10 mins work - as clear retaliation.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Darlene H

            1 star

            12/17/2023

            Ripped me off! Any quote you get is 3 times as much. I had always used before and did not have a problem BUT that changed. No idea. I hired him to tap me into a sanitary sewer line. ONE FOOT AWAY. Part of the job was filling in the septic tank. The inspector wanted to know if I had a whole house P trap. ***** had just put a new line in 2 years prior $4300,. And because he was here 2 days the price doubled. Didnt fill in plus the inspector passed the work. 3 weeks after this the sewer inspector was fired for taking bribes. I told him I needed gravel in the septic tank and his response was Im sure you can get one of your friends to do that. It was part of the specifications in the job. I had another excavating job that his son was did . $2k. Was the proposal. Came at 10 left at 3. Took 2 hours for lunch. All he needed to do was back fill. Came back the next day and demanded twice as much. I gave him a check then went to the bank and canceled it. The pipe sunk. Came back redug again and this time I could see a one foot gap under the pipe. No gravel. So when he backfilled already knew it was wrong. The pipe sunk and disconnected. They had not found out the check was cancelled yet. So ***** came out and said youre right. Third time they put gravel under. I wrote them a check for the amount on the proposal. They tried to triple charge me again. I sent a letter to the Atty ******* ****** with all the work that he had done previously and the checks and what he did was had his attorney send a note back to the Atty ******* ******. Again, Im not sure what happened. He mustve been losing business or something because his prices are too high to begin with but previously had done good work, but not anymore. And they had some kid in the hole without any shoring at all connecting pipe. I highly recommend not to use. Id like my $5k he owes me. He said the line to my septic tank couldnt be snaked. $4200 my own fault for not getting another plumber to see.

            Local BBB

            Better Business Bureau of Western Pennsylvania

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