Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Bianchi Honda has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Bianchi Honda

              8430 Peach St Erie, PA 16509-4719

              BBB Accredited Business
            • Bianchi Honda

              PO Box 3086 Erie, PA 16508-0086

              BBB Accredited Business

            Business ProfileforBianchi Honda

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/2/2002

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company sells new and used automobiles and well as offering all aspects of auto repair, inspections, parts and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Bianchi Honda has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Bianchi Honda

                8430 Peach St Erie, PA 16509-4719

                BBB Accredited Business
              • Bianchi Honda

                PO Box 3086 Erie, PA 16508-0086

                BBB Accredited Business
              BBB File Opened:
              8/22/1996
              Years in Business:
              41
              Business Started:
              10/7/1982
              Accredited Since:
              7/2/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of VD026147 for this business, issued by Pennsylvania Department of State. The expiration date of this license is 5/31/2025.

              These agencies may include:

              Pennsylvania Department of State

              206 North Office Building

              Harrisburg PA 17120

              (717) 787-8503

              http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483

              Related Businesses
              Business Management
              • Ms. Denise M Benim, Corporate Secretary
              • Mr. Jason Porreco, President
              • Mr. Pat Buren, Marketing Director
              Contact Information

              Principal

              • Ms. Denise M Benim, Corporate Secretary

              Customer Contact

              • Ms. Denise M Benim, Corporate Secretary
              • Mr. Pat Buren, Marketing Director
              Additional Contact Information

              Fax Numbers

              • (814) 864-2656
                Primary Fax
              • (814) 866-5849
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/02/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              On 06/03/2020 I went to look at a 2020 honda insight at Bianchi Honda that I was looking at on their website which said it was on the lot and upon arrival it was not but the salesman Shaun R******* showed me a 1 year old used model. He marketed it as a "Certified preowned Honda" and explained it came with the same factory warranty 3year 30k mile from the date of purchase. When I looked at the KBB the difference between a certified and non certified used 2019 Honda insight was roughly $4000. I ended up purchasing it for $18000 and when signing paperwork I declined an extended warranty. Fast forward to March 2023 I took the car in to get the Honda sensing looked at because it malfunctioned and the guy at the desk tried to make me pay for the visit upfront and told him I was still in my warranty window and when looking it up says that it went through all the pre-certified checks but the paperwork was never sent through. After the diagnosis it turns out the monocular camera needed replaced that quoted at $1500. I then was very upset and spoke to the service manager that was no help and the sales manager which he said Shaun no longer worked there but his brother does but that does me no good confronting him about be lied to by his brother. He then says I don't know why your upset you got a great deal the car is still worth what you paid for it almost 3 years later and asked if I wanted to trade it in. After trying to contact the GM for about a month I finally got him on the phone and he gave me the same exact run around about why am I so upset you got a great deal and I explained I was sold the car fraudulently and lied to about what I paid an extra 4k plus the financing fees. I would have never purchased the vehicle if I knew it didnt have a warranty. He says well all the deal paperwork checks out you declined the warranty and I said yes the extended warranty, you don't get paperwork for a factory warranty or sign for it it comes with the vehicle.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Paul D

              2 stars

              11/08/2022

              I drive a 2018 Honda Clarity, which is a plug-in hybrid vehicle. It started making a rubbing/grinding noise when making a left-hand turn and/or turning right in reverse. i called Bianchi Motors and scheduled an appointment to repair this.When I arrived for the appointment I was given the choice to pay $138 for inspection or $30 for a brake inspection. I told them the appointment had to do with the rubbing sound when turning. They took the car in to work on it and when they came back they told me the problem was the shield around the rotor and that they fixed it. They also told me I needed new brakes. I was charged a total of $31.75 for the brake inspection I did not want.When driving home the car made the same rubbing sound as before. It was not fixed.My car had its annual state inspection a couple months prior to this with no report of needing new brakes then or in the near future. Being concerned, I decided to replace all the brake pads. The pads I removed were all at least 1/4 inch in thickness.The rubbing sound stopped after I replaced all the pads. My complaint with Bianchi Motors is the fact they wanted to force me into paying for services I did not want from them, as well as the fact they claimed to have fixed the problem which they did not.

              Bianchi Honda Response

              11/09/2022

              ******************, Thank you for reaching out and I apologize for our poor communication with you, I will do my best to explain. Our standard diagnostic fee is $132.00 plus tax. Once it was determined that it possibly was a brake concern that was causing the noise based on your complaint of when turning left you can hear a grinding noise and when in reverse turning to the right can hear the same noise, our Service Advisor quoted you a 4-wheel brake inspection of $29.95 plus tax.After test driving and performing the inspection of the brakes at all four wheels, it was determined that because of rust build up on the inside of the front brake rotors, this was causing contact with the metal backing plate that was also out of position. We also found both the front and rear brake pads were frozen/stuck in the brake hardware.The front brake pads measured right front 7/32nds bonded, left front 6/32nds bonded and both rears 7/32nds bonded. To properly get rid of the noise, we recommended to replace the front brake rotors. We also gave you the option of either replacing the front brake pads with the brake rotor replacement or servicing/freeing up the front brake pads along with performing a brake service on the rear brakes. I apologize for the poor explanations. We will review your concern with the staff involved. If you would like, I can explain to you in person and even put your vehicle in the air on a lift and show you. There were never any ill intentions, nor did we present you something that your Honda Clarity didnt need. Sincerely, ********************* Bianchi Honda Service Manager

              Local BBB

              Better Business Bureau of Western Pennsylvania

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.