If a complaint meets the following criteria, it must be accepted by BBB and treated as a complaint for purposes of reporting.
BBBs typically do not impose additional requirements, such as requiring that complaints meet a certain monetary threshold. And, while BBB’s strongly encourage consumers to first contact the business, a complaint will not be rejected because the consumer declines to do so.
Complaints Accepted by BBB
Better Business Bureaus accept all complaints that meet the following criteria:
- The complaint includes the complainant’s name and email OR postal address;
- The complaint includes the business’s name and provides sufficient information to determine the business’s location;
- The complaint seeks assistance from BBB;
- The complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace “relationship;”
- The complaint relates to a marketplace issue; Typically, the issue complained of must have arisen within the previous 12 months;
- The complaint alleges a problem experienced with the services or products that the business provided or allegedly agreed to provide;
- The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties; and
- The complaint contains no abusive language.