Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SafePro Auto Glass has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • SafePro Auto Glass

      2375 E Camelback Rd # 600 Phoenix, AZ 85016-3493

      BBB Accredited Business
    • SafePro Auto Glass

      34501 S Old Black Canyon Hwy # 2 Black Canyon City, AZ 85324-9723

      BBB Accredited Business
    • SafePro Auto Glass

      1410 W 14th St # 100 Tempe, AZ 85281-6972

      BBB Accredited Business

    Business ProfileforSafePro Auto Glass

    Windshield Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/23/2020

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers windshield replacement and auto glass replacement services.

    Products & Services

    OEM Grade Auto Glass

    Business Details

    This is a multi-location business.

    Find a Location

    SafePro Auto Glass has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • SafePro Auto Glass

        2375 E Camelback Rd # 600 Phoenix, AZ 85016-3493

        BBB Accredited Business
      • SafePro Auto Glass

        34501 S Old Black Canyon Hwy # 2 Black Canyon City, AZ 85324-9723

        BBB Accredited Business
      • SafePro Auto Glass

        1410 W 14th St # 100 Tempe, AZ 85281-6972

        BBB Accredited Business
      Location of This Business
      2375 E Camelback Rd # 600, Phoenix, AZ 85016-3493
      BBB File Opened:
      2/26/2003
      Years in Business:
      16
      Business Started:
      6/20/2007
      Business Incorporated:
      6/20/2007
      Accredited Since:
      3/23/2020
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      19
      Alternate Business Name
      • SafePro Glass LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:00 PM
      T:
      8:00 AM - 8:00 PM
      W:
      8:00 AM - 8:00 PM
      Th:
      8:00 AM - 8:00 PM
      F:
      8:00 AM - 8:00 PM
      Sa:
      8:00 AM - 6:00 PM
      Su:
      9:00 PM - 4:00 PM
      Business Management
      • Mr. Rex P Altree, Founder / Managing Member
      • Ms. Martha Guevara, CEO
      • Ms. Krystal Vea, Main Contact
      • Ms. Debra Altree, Member
      Contact Information

      Principal

      • Mr. Rex P Altree, Founder / Managing Member
      • Ms. Debra Altree, Member

      Customer Contact

      • Mr. Rex P Altree, Founder / Managing Member
      Additional Contact Information

      Fax Numbers

      • (623) 374-0900
        Other Fax

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/29/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I had SafePro replace my damaged windshield which was ************** 50%, which is allowed through my dermatologist exemption. SafePro tinted the glass before installing for ease and convivence. However, the tint film is extremely blurry and I literally can barely see any details or read most signs while driving now! They replaced the glass Friday 6/24. I didn't drive afterwards and noticed the next morning about 16 hours later. I called right away and spoke to the shop manager, but was informed that I should 'park it sun for the day and it will go away.' Thing is, I've had fully tinted windshields for about 12-years now and I knew this wasn't going to resolve the issue. Regardless, I parked it in the sun all weekend long to no avail. I called SafePro first thing Monday morning and again spoke to the shop manager who assured me they'd get someone out ASAP to fix it. Keep in mind that I can barely see out of the windshield which is extremely unsafe, but have no other way to get to work. Monday passed and no one came out, nor any phone calls. I call back that afternoon and they again insist someone will be out the next day. That next day, Tuesday, came and still no replaced tint, nor any calls from SafePro. I call again Tuesday afternoon and the manager says that someone was supposed to call me earlier that day to fix it, but no one did. He then said that the tinter would be at my home later since it was now the end of my workday. Still no one showed up and no calls. Now its Wednesday 6/29 and still waiting. This company calls themselves 'Safe' but they are NOT resolving this very unsafe situation and don't seem to have any urgency of fixing their mistake, which is jeopardizing my safety and the safety of others on the road. SafePro is too concerned about new business right now to stop and fix their mistake. Too bad, since if they did then I would've let this go, but it appears they prefer to go this route instead. Buyer Beware!
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angeles O

      5 stars

      04/03/2023

      Luis P****** did an awesome job kept it well maintained And clean .


      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.