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Find a Location

K & B Auto Glass Works has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforK & B Auto Glass Works

    Glass Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers auto glass replacement and repair services.

    Business Details

    Location of This Business
    175 S Hamilton Pl Ste 107, Gilbert, AZ 85233-5507
    BBB File Opened:
    2/26/2004
    Years in Business:
    20
    Business Started:
    1/26/2004
    Business Incorporated:
    1/26/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • K & B Auto Glass Works LLC
    Business Management
    • Mr. Tony Kendall, Member
    • Mr. David J Betts, Member
    Contact Information

    Principal

    • Mr. Tony Kendall, Member
    • Mr. David J Betts, Member

    Customer Contact

    • Ms. Donna Glenn, Accounting/HR
    Additional Contact Information

    Fax Numbers

    • (480) 615-6415
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    4/4/2023 last contact Paid $195 for a windshield replacement, but had another windshield replacement at the same time. Both vehicles left damaged.K&B Autoglass Damaged two vehicles, and incorrectly installed a windshield in one of them.Business has been completely unresponsive (******* is the owner I believe, will not return a call)Invoice #***** (note, that the first vehicle was damaged prior to them coming back and attempting to repair it, and damaging another while at the property that was scheduled).

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark O

    1 star

    10/13/2021

    They installed a windshield 6 weeks ago on a 2016 Corvette that I own. To say the quality of the glass was worse than sub standard doesn't do that statement justice. It is awful. I called and explained that the visibility was awful and at night the headlights and taillights from other cars look like we are seeing double. I can put my head out the window and everything is clear as a ****. Even my wife while driving it said this is god awful and certainly can't be safe!! Sad part is the Manager could care less and didn't even bother to get on the phone to talk to me. If you are looking for cheap glass that isn't clear or SAFE to see with, especially at night, this is your place......If you want a company whos Manager can't even tell person themselves they aren't interested in correcting the problem, instead has the front desk tell them...Then this is your place..... It's been less than 2 months since they did the work and they won't stand behind their product. However, if you are looking for a glass company who cares more about ones safety, the quality glass they use, standing behind their product, and who care more about doing the RIGHT thing, and less about their "bottom line"? Then you should look elsewhere and find someone else!! This company "clearly" pun intended, does NOT care about standing behind a product they sell and install or are concerned about ones safety!! Attached a photo of the blurry double vision *** that I see with this cheap/blurred glass they installed. Picture was taken in the day. However, this is what we see from headlights and taillights at night while trying to drive!!K&B reply....................Hi. I spoke with you on the phone and I am one of the supervisors. We replaced the windshield in this car when it was under the ownership of a previous customer which I see you have failed to mention. Furthermore, the customer who owned the vehicle prior to you did not once reach out to us to complain of a distorted or blurry windshield. We stand behind all of our work and would have been more than happy to replace the windshield for the customer that we installed the windshield for. We have lifetime workmanship warranty in place for as long as the customer owns the vehicle. Once the vehicle is sold it does void the warranty. I explained to you that we would not have knowingly installed a distorted windshield as you cannot see distortion until the glass is in the vehicle.Me......I NEVER SPOKE with you! That is a flat out lie! I spoke with some lady who ran back to "Her Supervisor" 2 different times, and you told her what to say to me! You don't stand behind your work at all!! You just put that windshield in less than 2 months ago!! You look for ways not to stand behind your c*** glass you installed... If you knew anything about it, you would know he didn't complain about the glass because he traded in the car right after you put it in!! You don't notice how bad it is or how UNSAFE it is until you try driving it at night! You can see in the picture the *** with double vision!! Try driving at night with double vision and lights reflecting all over! The RIGHT thing to do would to be replace it and not give me some c*** about being out of warranty because some other person had you put it in for them. Its less than 2 months old and its c*** YOU installed!! Bottom line is you're your more concerned about your bottom dollar than the safety of someone driving with your double vision windshield! Every auto manufacturer has guidelines for safety. That is why they have recalls! I don't see how a glass company can hide behind a "voided warranty " even though it's been in the car less than 2 months. I will report this to BBB and maybe even ADOT may have some interest in a company that doesn't have a problem putting in low grade glass!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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