Business ProfileforVantage Mobility International

Horrible experience. van has less than 7K miles. It has been in the shop MULTIPLE times. It's had to be towed. And it's dead yet again. We were trying to take our son to the emergency room, but the van was dead. We had to call an ambulance. Spent two weeks in the shop. Came back and worked one time. Then dead again. The local dealer has been trying diligently to get some response and help from VMI to no avail. And we aren't the only ones. There are several from our small local dealer who are having the same issues. We can't just use another vehicle. Our son is 170lbs and wheelchair bound. This van needs to be reliable for emergencies. Right now it's a $100K paperweight. I think we may need to look into a lawsuit, possibly even class action.

Dear ******************,

We regret to learn of the ongoing issues you've experienced with your VMI van. Firstly, please accept our sincerest apologies for any inconvenience and distress caused, particularly in such critical moments as needing to transport your son to the emergency room.

We take reports of vehicle reliability very seriously and are committed to resolving this matter promptly and effectively. 

To assist us in addressing your concerns, could you please provide us with the name of the dealer you are working with? This information will help us coordinate with them more effectively to ensure a swift resolution.

We understand the unique importance of your van's ************ especially given your son's specific needs. Rest assured, we are actively working with our dealership network, including your local dealer, to address these concerns and find a resolution that meets your expectations.

At this stage, we kindly request the opportunity to engage directly with you to gather more detailed information about your experiences and to discuss potential solutions moving forward. Please let us know a convenient time for you to speak with one of our representatives, either by phone or in person.

Once again, we apologize for the inconvenience and frustration caused by this situation. We remain committed to providing you with a reliable mobility solution and ensuring your continued satisfaction as a valued customer.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to assist you further.

Sincerely,

********************
Vantage Mobility