Customer ReviewsforNASM

I signed up for this course and started promptly. In the first month of studying life started going sideways for me and I decided to try to get a refund and go back to this course sometime later when it felt right. They have a 28 day window from inception to ask for a refund. I tried calling customer service days in advance of the expiration time from my office while at work and could NOT get someone on the phone. It took days to get an answered call. I mean after holding on the call for up to an hour while working- one will give up and hang up the call. I tried numerous times and when I finally got someone on the phone, on the weekend- they wanted me to prove that I called them. To send a print out of proof that I actually called their number. I couldnt access that information bc I was calling during working hours from the office line and just keeping the call on speakerphone. When I finally got them it was the 29th day. They denied me my refund- hard. I was so upset. They made me feel like I was lying about actually trying to call them. Being that my $$ was being charged by them- bc they wouldnt refund me- I went on the try to juggle life and study- finally got to the exam and failed by 2 points. 2!!! How on earth and then to booth now had to pay an additional $200 to retake the exam. Which I am still yet to take. This just feels so wrong. Like youre set up to fail. The content doesnt even make you feel like youre studying to be a personal trainer. More like some medical field. I have to access many other platforms to do research and watch videos, podcasts etc on their material to understand whats being thought. Im really turned off from this and struggling to get to the exam again. I really wish NASM was more concerned about peoples lives than just business and money. I love people and thats why I wanted to get into training also. But with NASMs ethics- I dont feel fulfilled. *************************.

My background is that I have a BSEE and have patented Medical Devices *********** Patents) along with have my electronic designs on Satellites circling the globe. As per my training background I started training when **************** was in the ************ area for the **** Ms. ******* Contest. Unfortunately I signed up with NASM before reading some of comments on your website. I have taken many tests in my never have taken one like the NASM test that was so subjective and asked questions that were never on the practice tests. I've been in the medical field for 30 years and the questions they ask are beyond the scope of a CPT. Being NCAA approved means nothing to me. They say you can appeal so I asked for a copy of the test with my answers that I can reference them in the appeal and they said they can't give it to me. On their website they claim 79% of people pass the test but 70% of people I've talked to at multiple gyms say they have failed it multiple times and some never passed it. There is a very interesting process after finishing the test where they ask you multiple questions including your age before getting your score. Why? How many over 55's have they certified was a question my attorney brother asked me?