Business ProfileforBig O Tires #4187

Thursday October 5th I dropped my car off at Big-O tires for a new rear tires and an oil change. I dropped it off at approximately 11am. By 5:50pm I had not received contact regarding my car, so I reached out to them and they let me know they were about to do the oil change on my car. At 6:09 they called me and told me they were keeping my car overnight because after the oil change the car was smoking out of the exhaust. I was stuck in ******* overnight and had to pay for an uber 40 minutes back home. In the morning they informed me my car was not drivable and needed to be towed. I did not argue, I rented a trailer and made the trip back out there to tow my car to a *** specific shop (***************). After his inspection of the car he determined the wrong type of oil was used, causing the turbo to fail. For context this turbo is just over ***** miles old. I had it installed by *************** 6 months prior. The car was running perfectly when i arrived at Big-O and had to be picked up on a tow truck. Big-O tires is denying all responsibility, they are not releasing the video footage from that day to me. They are threatening *************** with legal action, and questioning his credibility. They have not offered to pay for the damage, or my expenses that were caused by it. I received a quote from *************** to fix the damage and it is over **** dollars. I have no way to afford this, Big-O has made it clear they are not going to pay. I now have no vehicle. On the paperwork they gave me (repair order) There is no mention of them doing an oil change. Adding to that the odometer reading on the paperwork is over ******* miles. My car arrived at Big-O with ****** miles. ********** unprofessional and negligent work. I have been in contact with the district manager ************************* and he has made his position clear.