BBB Accredited Business Profile

iSmartDoctor

iSmartDoctor

(623) 888-6324

iSmartDoctor

4 years in business
12221 W Bell Rd Ste 500
Surprise, AZ 85378-9535
Fax Numbers
  • (623) 398-0518
Additional Phone Numbers
  • (800) 578-1974
Additional Email Addresses
  • services@ismartdoctor.com
BBB File Opened: 04/25/2014
Business Started: 07/15/2013
Business Incorporated: 07/15/2013 in AZ
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Dale L. Gazelka, Member
Business Category
  • Tablet Equipment
  • Mobile Phone Service
  • Mobile Apps
  • Computer Repair
  • Telecommunication Equipment Repair
  • Touch Screens

Products & Services
Repair parts for Cell Phones, and tablets.
Alternate Business Names
  • ISD, LLC
  • iSmartDeviceParts
  • Arizona Cell Phone Repair
Methods of Payment
  • Visa, MasterCard, Discover, American Express, Apple Pay, Google pay
Refund & Exchange Policy: 
Professional 100 Year Warranty © on LCD/Digitizer for phones and devices.   
All iSmartDoctor™ Full Screen/Glass Replacement are backed by a full, 100-year warranty!

Warranty Protects Against: LCD screens, and Digitizers for Cellphones and Tablets
Screen/LCD, that malfunction, do not work properly, or do not fully satisfy the customer due to improper install. It does NOT cover from customer cracking or water damaging the device. The first 6 Month’s is Parts and Labor, after the 6 Month’s it is Part’s only, customer will have to pay Labor.

Batteries & Charge Port Warranty
1. Charge ports will only have a 14 day return policy do to customer use or abuse.
2. All Batteries will have a 12 Month Warranty, Parts & Labor first 30 days, after 30 days customer will pay for labor only.

Warranty Does NOT Protect Against
1. Accidental or purposeful drops after iSmartDoctor™ repairs the device.
2. Water damage, both before and after iSmartDoctor™ repairs the device.
3. Tampering with internal hardware after iSmartDoctor™ repairs the device.
4. Damage resulting from attempted customer repair after iSmartDoctor™ repairs the device.
5. Unlocked or jail broken devices before and after iSmartDoctor™ repairs the device.

Warranty Policy in General
1. ISmartDoctor™ policy is to honor all warranty claims within the warranty period.
2. Claims will not be accepted on products that are defective due to customer abuse/neglect, improper use or used in an application for which the product was not intended for.
3. All warranty claims will require product inspection and analysis prior to warranty replacement or credit.
4. Warranty coverage does require customer to provide proper proof of purchase, and original receipts, and applies to the original purchaser as well. All warranties are not transferable!
5. All terms and conditions of warranty policies will vary by product and type. Any modification of these policies, if applicable, will be posted. Posting will include on this sheet, or on our web site, or here in the shop it self.

Computer LCD 1-3 Year warranty depending on manufacturer

Warranty Does NOT Protect Against:
1. Accidental or purposeful drops after iSmartDoctor™ repairs the device.
2. Water damage, both before and after iSmartDoctor™ repairs the device.
3. Tampering with internal hardware after iSmartDoctor™ repairs the device.
4. Damage resulting from attempted customer repair after iSmartDoctor™ repairs the device.
5. Automatic software updates that occur in the shop while being repaired due to customer’s settings on device.

Software Warranties: 90 Days

Accessories have 14 day return policy
1. Unopened, unused with the receipt.
2. There will be a 20% re-stock fee if returned out of package with original receipt un-used.

100% Customer Satisfaction Guarantee
 All iSmartDoctor™ services are backed by a 100% customer satisfaction guarantee!
Guarantee Includes:
100% customer satisfaction with the service iSmartDoctor™ provides through: shop repairs, mobile repair service, pickup and drop off service, and DIY Kits.
Do It Yourself Kits Warranty
All of iSmartDoctor™ DIY Repair Kits carry a warranty only on the new screen/LCD or until the customer removes product protective films, holographic stickers, and/or adhesive and begins the do it yourself repair. Because you, the customer, are performing the repair yourself rather than having a professionally trained repair person perform the repair on your device, you agree to accept all risk and liability when performing the repair and assume all responsibility in the event that your repair is unsuccessful.
If the customer's DIY repair is unsuccessful and the customer is at fault, there will be no refund or reimbursement.
If the customer's DIY repair is unsuccessful and an official iSmartDoctor™ customer service representative has determined iSmartDoctor™ is at fault, iSmartDoctor™ will provide the customer with the option to either reattempt the repair themselves again with a new part free of charge, or request iSmartDoctor™ to perform the repair. Customer will be charged $45 for labor.
In each case, the warranty claim request must be initiated by the original purchaser of the product from iSmartDoctor™, and to provide proof of purchase.

Do It Yourself Kits Refund Policy:
All of the offered DIY Repair Kits are non-refundable, unless the product is unopened, unused and all parts and proprietary materials are in perfect condition. In the event that a customer wishes to return an unused DIY Repair Kit, iSmartDoctor™ will refund the customer the current product price, minus a 15% restocking fee, once the DIY Kit is received and inspected by an iSmartDoctor™ employee.
This Refund policy applies only to purchases directly from iSmartDoctor™. If an iSmartDoctor™ DIY Repair Kit is purchased from a third-party reseller (not from this website), please contact the Vendor to request a refund.

Selectel Wireless
Being an Authorized Dealer all Terms and use provided by Selectel Wireless dot com apply for all iSmartDoctor™ Locations.
Includes No refunds on all handsets.
iSmartDoctor ™ 
BBB accredited business

A

Overview

This company repairs iPhone, iPods, Ipads, MacBooks, Laptops, Android (Smartphones), Tablets and Kindles. As well as Anything from Glass (Digitizer), LCD, to soldering Charging ports. 

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

iSmartDoctor

iSmartDoctor

BBB ACCREDITATION SINCE 07/24/2014

Customer Review Rating:

67%
33%

Composite Score: