46 Customer Reviews
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Review from Julia and Mike F
1 star04/09/2024
We have had 2 outstanding issues from start-up of pool that are now almost a year old. Another issue since December of acrylic overlay failing. Although the service technicians have been great and have passed these items to ******************* in ******...WE HAVE BEEN IGNORED and they never contact ** and have to start over every time i contact service on these outstanding work items! THIS IS VERY FRUSTRATING and based on the ****** office Construction complete lack of response I can not recommend.I have tried one last time to contact service ***** and asked again for them to escalate matter. If nothing then guess it will be legal system and complaints to BBB and ******. Didn't think it would come to that but appears it might.Review from Amanda H
5 stars03/25/2024
We really enjoyed working with everyone at Presidential Pools. Even when we had an issue with our first Project Manager, they stepped up and fixed the problem. From the very beginning, communication was efficient and a good amount so we always knew what to expect. When I wasnt sure, I could text my Project Manager and he would let me know what was next and the time frame. One time we went into the showroom just to look at tile and colors before we were supposed to pick everything out so we could show different ideas to family to get their opinion. One of the sales people (not the person who sold us the pool) was extremely helpful and giving different tips and thoughts even though he didnt get anything from us. We were so appreciative of that and his insight!
Presidential Pools & Spas Response
03/26/2024
Thank you very much for your positive review. We love to hear great things about our team. We hope you enjoy your pool for many years to come. Happy Swimming!Review from John S
1 star01/26/2024
Presidential Pools Fraud Alert!! I bought a New Pool pump from Presidential Pools and they sold me a used broken poorly repaired pool pump. They used ************* to reset the s**** in the seal plate. The plate over time leaked causing corrosion and reducing the life of the pump. Buyer beware of these Fraudster!Presidential Pools & Spas Response
01/29/2024
Hello. I have looked through your records and have done some investigating into this matter. Your pool completed in 2011, therefore the equipment on the pool is 14 years old. I am not showing anything in our records that you ever purchased a replacement pump with us, nor have we performed any repairs on your pump. As with anything else, equipment breaks down over the years and needs replaced. I can assure you we are not a fraudulent company. If you need any replacement parts or a new pump you can call our ****************** at ************, and they will be happy to get you a quote on whatever you need.Review from Janeen M
5 stars01/17/2024
We are very happy with our new pool - built in record time and they are responsive to requests for service.Presidential Pools & Spas Response
01/18/2024
Thank you for the positive review. We are glad you are so happy with your new pool. Happy swimming!Review from Jan S
5 stars12/13/2023
I had the issue with electrical board in my AquaLogic system that was still on warranty. ************************** addressed very quickly and professionally. Very happy with results and service.Presidential Pools & Spas Response
12/15/2023
Thank you for the kind words. I am glad you have had a great experience with our amazing service department. Happy swimming!Review from Josephine D
5 stars12/05/2023
The best experience from plan to splash and very responsive to service calls.Presidential Pools & Spas Response
12/06/2023
Thank you, *********, for the kind words. We are so happy you have had such a great experience! Happy swimming!Review from Marlin S
5 stars12/01/2023
Presidential Pools met all our needs and built a high quality pool and spa in a short time frame. ************ was our construction manager ***** was our choice because of a friend who also built with Presidential Pools. He exceeded our expectations through timely communication, updates and explanation. His commitment to family values was a foundation for the framework of his professional relationship with us and our project. This company has assembled an efficient and experienced staff at all levels. and We highly recommend both Presidential Pools, the team approach and *****.Presidential Pools & Spas Response
12/04/2023
Thank you for the amazing review, ******. ***** is definitely a valued employee of ours. We are glad you had such a great experience.Review from Paul S
5 stars10/26/2023
Excellent and outstanding customer support for after-sales support. Both technicians that I've had come out have been professional, courteous, and willing to take the time to answer questions. Really glad I chose Presidential Pools.Presidential Pools & Spas Response
10/30/2023
Thank you for the kind words, ****. We are so happy you had such a great experience with our technicians. Happy swimming!Review from Glenn H
5 stars10/13/2023
Same day response time to a last-minute service call. Thank you!Presidential Pools & Spas Response
10/16/2023
Thank you, *****. We appreciate you taking the time to post a good review!Review from Gary O
5 stars10/06/2023
They were outstanding from the time that I notify them of needing a visit to the technician coming out. The technician did a great job explaining everything. I would definitely continue using them.!Presidential Pools & Spas Response
10/09/2023
Thank you for taking the time to write a positive review ****, we appreciate it! We're glad you are happy with the service that took place.
Customer Review Rating
3.02/5stars
Average of 46 Customer Reviews
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