Business ProfileforCalifornia Pools & Landscape

I can honestly say without a doubt, this has been the worst experience I have ever had with a anyone doing work at my home. They have zero respect for their customer. I have always believed in the philosophy that you get what you pay for. Up until doing business with California Pools, this has been true. They were more expensive than all of their competitors, but their reputation was exceptional, so we felt the additional cost was worth the expense. Unfortunately, with California Pools this is NOT true, and they have shown us over, and over again that they could care less about their customer. There is always an excuse, someone is sick or has a personal problem. They dont show up when they are scheduled to do so, and always blame someone else. Not once, but every time they come up with an excuse and it is NEVER their fault.Long story short, we signed documents in October 2021. We did not have a completed pool until February 20, 2023. There were additional issues with the landscaping that were ongoing. After the Pebble was completed, we noticed there were parts of the pool that were lighter than other areas, and immediately communicated this to the job superintendent. It was his opinion that we allow the pool to stabilize and the discoloration usually goes away after a few weeks. The splotchy appearance and bare spots did not improve. After a conversation with the contractor on June 1st, it was determined that they would need to address the problem after the weather cooled down. On October 30th, we reached out to California Pools, but we had not received any information on when they would start the ************* again we are being ignored and had not heard back from anyone at California Pools for two weeks, so another email was sent, but no date was given to drain and repair the pool. I left messages on the 28th and 29th, and still have had no response from them.