Business ProfileforDune Sport

I purchased a custom toy hauler (TH14 CB) from Dune Sport in late 2022. I was intending to tow that trailer with a 2021 Ford Ranger with a tow package. The entire process took several months & DS knew I was planning on using a Ranger as the tow vehicle. During the design process their staff was very accommodating & made many recommendations to me that I accepted. When I went to pick up the trailer, I asked the tongue weight of the trailer. The staff member said he didn't know. I found that odd, since they were the manufacturer of the trailer. I told him that I expected it to be 10-15% of the trailer weight. The staff member indicated it to be a little more than that. The unladen weight of the trailer is ~4,500 pounds. That means the trailer should have a tongue weight of 450-675lbs. The Ford Ranger is limited to a max tongue weight of 750lbs. I didn't have a way to measure the tongue weight, so I concluded the deal & towed the trailer home. I was still concerned about the tongue weight, so I purchased a tool (e99044) from Etrailer to measure the tongue weight. I was stunned to find that the tongue weight for the unladen trailer was 1,000lbs, 250lbs over the limit of the Ranger. I contacted DS & talked with the previous staff member & its manager. I was told by the manager, they tow trailers that exceed their truck's weight limits all the time & he recommended that's what I do. They did make other recommendation such as replacing/moving the batteries. Unfortunately, those are short term fixes. They don't allow me to load cargo, water, etc. & increase the tongue weight. I did further research & was told by a professional expert from Etrailer that I should not tow that trailer w/the Ranger & that my only solution is to get a bigger truck. In addition, I found a Warning Label inside my trailer saying that for safety reasons, do not exceed 10-15% tongue weight based on the trailer's weight. I can't safely or reliably tow this trailer w/my Ranger. This is a safety issue.