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          Cranial Technologies Inc has 1 locations, listed below.

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            Business ProfileforCranial Technologies Inc

            Pediatric Rehabilitation
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/11/2012

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers manufacturing devices used to correct abnormal head shapes in infants.

            Business Details

            BBB File Opened:
            2/1/2001
            Years in Business:
            30
            Business Started:
            7/1/1993
            Business Incorporated:
            7/9/1993
            Accredited Since:
            12/11/2012
            Type of Entity:
            Corporation
            Business Management
            • Mr. Timothy Littlefield, Vice President
            • Ms. Tammy Jones, Billing Contact
            • Mr. Scott Cable, Vice President of Business Operations
            • Ms. Debbie James, President/CEO
            • Mr. Darren Wight, Treasurer
            • Mr. David Cooney, Director
            • Mr. George Moerschel, Director
            Contact Information

            Principal

            • Ms. Debbie James, President/CEO
            • Mr. Darren Wight, Treasurer
            • Mr. David Cooney, Director
            • Mr. George Moerschel, Director

            Customer Contact

            • Ms. Tammy Jones, Billing Contact
            • Mr. Scott Cable, Vice President of Business Operations
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/29/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I was informed my daughter needed a band to correct her head shape. With very little expansion provided by the clinician during the process, we decided to proceed. When the imaging was done to have the band made, their computer system was down. I was unable to sign documents agreeing to pay for the band as well as unable to make payment. I was forewarned the band may be delayed in shipment as a result of this issue. The morning of the fitting, I received a call saying that my daughters band was lost in transit via ***** and a case has been opened. The band could not be located whatsoever. I paid $1425 with no product in hand and this device is time sensitive in regards to treatment. However, I was told they would use the same images (also time sensitive according to them) if the band is lost entirely. They have been a nightmare and seems more like a sales pitch than a necessity.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Beth U

            1 star

            03/13/2023

            Our ped recommended CT and we did get our first band. Weve been told all along we would probably need a second band. The last session where they took more photos, we were told some conflicting things weve heard along the way. For the first time we were told might need PT but not required. When the report went to our ped there was something about the PT as the first thing noted which would delay us getting a second band and we werent told it was needed by the therapist so insurance wouldnt move forward with the second band but then ct told us we could Move forward with cash which wouldnt hit our deductible and move forward schedule, which we dont want to delay with her age. After talking to a nurse and neighbor they also had various challenges that just make ct seem like a racket. We went to PT and the therapist said shes had many patients with issues lately with ** also told ** our report isnt as drastic as ** made and we went to a different place and they also had a similar report as the PT so sounds like ** is a bit of a scam/racket and just care about money. It did help the head shape but they havent been honest and transparent. We have a bad taste in our mouth

            Cranial Technologies Inc Response

            03/27/2023

            Thank you for bringing this concern to our intention. While we cant disclose a patients protected health information, we have reached out to the reviewer to discuss the matter and resolve the issue. We are dedicated to providing the best care for all of our patients.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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