This Business Is Not BBB Accredited

Waypoint Homes

Waypoint Homes

(480) 800-3300

Waypoint Homes

5 years in business
Headquarters
8665 E Hartford Dr
Ste 200
Scottsdale, AZ 85255-7807
Additional Phone Numbers
  • (855) 224-5484
Additional Email Addresses
  • social@waypointhomes.com
  • residents@waypointhomes.com
BBB File Opened: 04/11/2014
Business Started: 03/30/2012
Business Incorporated: 03/30/2012 in DE
Type of Entity
Limited Liability Company
Business Management
  • Mr. Frederick C Tuomi, Chief Executive Officer
Contact Information
  • Customer Service: Ms. Casey Edwards, Marketing Coordinator
Business Category
  • Property Management
  • Real Estate
  • Real Estate Rental Service

Alternate Business Names
  • Colony Starwood Homes Management, LLC
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • ACH, Visa, Mastercard, Discover, Personal checks, Money Gram.

    Payments are accepted according to the lease and status of the account.

Alerts & Actions

Pattern of Complaint

BBB files indicate that the business has a pattern of complaints concerning billing or collection issues, repair issues and customer service issues. Complainants often state that the business charges additional fees that are not included in their rental agreement and withholds large portions of refundable deposits with little explanation. When consumers attempt to reach the business regarding billing issues they report that the business is unresponsive. In addition, many consumers report difficulty in scheduling and receiving repairs for work orders. When consumers attempt to reach the business regarding repair issues they report that the business is unresponsive and technicians are often late or do not show up for their appointments. This business is currently working with BBB to address these concerns. 

The business has responded to concerns regarding delays in correspondence. They have advised BBB that there are many points of contact provided to residents which can be found on the contact page of their website or by clicking here. When requesting clarification or assistance with additional fees, deposit returns or billing issues, residents are encouraged to contact their primary customer service line. When submitting work orders and scheduling repairs, residents are encouraged to contact their primary maintenance line which is open 24 hours a day, 7 days a week. If a resident prefers to speak with someone at their local office, additional contact information can be found on the business website or by clicking here

  • Customer Service: (855) 224-5484
  • Customer Service Email: residents@waypointhomes.com
  • Maintenance: (888) 330-4969

Waypoint Homes

This Business Is Not BBB Accredited

Waypoint Homes

Customer Review Rating:

14%
84%

Composite Score: