This Business Is Not BBB Accredited

Waypoint Homes

Waypoint Homes

(480) 800-3300

Waypoint Homes

5 years in business
Headquarters
8665 E Hartford Dr
Ste 200
Scottsdale, AZ 85255-7807
Additional Phone Numbers
  • (855) 224-5484
Additional Email Addresses
  • social@waypointhomes.com
  • residents@waypointhomes.com
BBB File Opened: 04/11/2014
Business Started: 03/30/2012
Business Incorporated: 03/30/2012 in DE
Type of Entity
Limited Liability Company
Business Management
  • Mr. Frederick C Tuomi, Chief Executive Officer
Contact Information
  • Customer Service: Ms. Casey Edwards, Marketing Coordinator
Business Category
  • Property Management
  • Real Estate
  • Real Estate Rental Service

Alternate Business Names
  • Colony Starwood Homes Management, LLC
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • ACH, Visa, Mastercard, Discover, Personal checks, Money Gram.

    Payments are accepted according to the lease and status of the account.

D+

Pattern of Complaint

BBB files indicate that the business has a pattern of complaints concerning billing or collection issues, repair issues and customer service issues. Complainants often state that the business charges additional fees that are not included in their rental agreement and withholds large portions of refundable deposits with little explanation. When consumers attempt to reach the business regarding billing issues they report that the business is unresp... Read More

Overview

This business offers residential property management and rental services. 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Waypoint Homes include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Waypoint Homes

This Business Is Not BBB Accredited

Waypoint Homes

Customer Review Rating:

14%
83%

Composite Score: