Business ProfileforCasago

Booked a rental via Expedia but contacted Expedia and they said since casago meaning the property charged me that they couldnt help me the I had to contact the property. Casago is a vacation rental so I booked for two nights of only 1 I stayed due to a few issues number one when I checked in at about 10 pm and go in , I turned the heater on and it wasnt working inside the unit than i plugged my phone charger in and it shorted shocking me and blowing the charger out so after a few mins showered and went to sleep only to not being able to sleep well due to hearing everything from the unit above and what I assume was the heater making a metal clinging noise like every hr so since 7 am I had been trying to get ahold of someone about how frustrated and dissatisfied I was about the entire situation from no cell service and after trying to go to a main building to get WiFi and phone still didnt work went back to the unit packed up and said were leaving and Im going to request for a refund and right before I left I decided to give it one more try again as I did several times from the phone in the unit and was able to speak to someone and told them everything that had happened and they said make sure you checked out and about the refund that will take some days only to have them call me back like 10 15 mins later or so to ask me if I wanted them to *********** and I said no Im packed and Im really frustrated and tired and started to tell me everything I should have done and my answer was I had driven like 8 hrs to get there once we did that since we couldnt get in we went snowboarding and enjoying the resort and thats why we checked in at 10 pm only to be extremely tired so did you think I had the energy to try to get ahold of someone for a non working heater for being shocked and obviously we never imagined the night was going to be horrible so what did I do first thing in the morning I tried getting someone and wasnt able to until after 9 am , all I wanted was t