Customer ReviewsforReal Property Management Evolve
18 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ashton S
1 star02/01/2024
I provided this company 400k of income, and a 840 credit score. They denied me because they could not verify income Mind you, I provided all ***** and W-2s. They lack professionalism and seriously do not want to lease properties. Would not recommend anyone to lease from, or have this company manage someones property. They want to collect application fees more than they do rentReview from Chase H
1 star11/25/2023
Applied for a rental that had been available for 21 days at that time. Was emailed a week later saying they had chosen another applicant and if they didnt move forward in 48hours Id be contacted. I was not contacted and the house is still for rent and available to show on website. They definitely just take as many applications they can and keep the house up on the website. This is a borderline scam for sure. ************ in Mesa was the residence. -*****************************Real Property Management Evolve Response
11/27/2023
We were closed for the long holiday weekend and the website was not updated during that time. We do have an approved applicant on this property.Review from Kelley C
1 star11/13/2023
Very unprofessional rental company! In a nutshell, maintenance took forever to take care of things. July 2022, we had issues with a/c that was never able to be fixed by their service people so we hired our own. This year June or July, went through eviction and paid it off. Was told by *****, the judgement would be removed because the rental company has to remove it. This was never done. We have been in the home for over 3 years. All of a sudden, the lease is not being renewed after a satisfied judgement that was never removed. So now me and my family are living in a motel after being denied multiple times because of a judgement that needed to be removed. Other properties are even trying to contact these people about the verification of rental and removing the judgement and no answer. We have been going back and fourth with them to fix this so we can have somewhere to live. We received a notarized letter of satisfaction for the judgement but no one is accepting that. This was the worse experience ever for a first time rental. I wouldnt recommend this company to anyone.Real Property Management Evolve Response
11/14/2023
You were evicted. RPM did a post judgement payment agreement that was paid and we did submit to the court that the judgement was satisfied. As stated on the phone, RPM does not report to the credit bureaus. We did not report the eviction, nor do we report the satisfaction of judgement. We have received and sent back two rental verifications for you already the same day they were received by our office.Review from Rachel S
1 star07/16/2023
They accept multiple applications on one property and do not review them on a first come first serve basis. If you aren't the lucky chosen one, they refuse to refund your application fee. This is a completely unfair, ridiculous and unethical policy. The property I called about had 8 applications, which - assuming 2+ applicants per property - is $900 in fees. Quite frankly, picking an application this way can lead to discrimination against applicants with more challenging rental needs, such as a disability accommodation, etc. They also have a number of fake 5 star reviews on ******* I genuinely have no idea how any company is allowed to conduct business this way.Real Property Management Evolve Response
11/14/2023
I cannot find your name or email in our system, not sure if you applied through us or another location.Review from Sara Z
1 star07/01/2023
I called this company yesterday the person answering the phone was so RUDE and ABRUPT if I was looking for a management I would not use this one, Hung up on and cut off when asking a question just plain rude if this is how you treat ppl prior how are you still in businessReal Property Management Evolve Response
11/14/2023
I see no record of you in our system, not even sure you called our office or another location.Review from Roberta C
1 star04/23/2023
This is absolutely the worst company weve dealt with for rentals. From the beginning of our rental leasing in 2020, we have noted any concerns for the inspection personnel and none of them have ever been addressed (until recently, through a heated phone call from overwhelming frustration of how they handle these situations). Our water heater broke in January 2022 and founded our entire bedroom closet. The technician they sent came into our garage and looked at it 2-3 days later, then reported it broken, didt even drain the tank. My husband and I had to hook our outdoor hose up and drain it ourselves to keep it from leaking into our closet. Then when they sent different company over to replace it, they sprayed the inner wall for mold, and did not hint else. We had to get prior authorization from the owner to take the carpet out, cause they didnt send anyone with in the first 2 weeks. We had to clean and put in many requests for the carpet to be replaced, which took almost 6 months!!And from the beginning we had molds pots in the kitchen, we had a roof leak into the kitchen which grew an already present mold spot, that took them 9 months to fix and 6 roof technicians later. Recently our fridge broke at the end of February, and we were told the landlord wouldnt cover it, only to have the landlord resend someone out the 3rd week of April to fix it. The staff absolutely doesnt care and will find anyway to not help, or look for any reason to not send in added requests regarding issues. I was told, what am I supposed to do? Know everything about **** properties?, I replayed with, Yes! When there is this many hazardous issues, and concerns over health YES!!. Thankfully neighbors in the area gave us a fridge to uses, and we were able to keep our toddlers medications refrigerated properly. ALL IN ALL if you dont have to go through them!! DONT!!! Save yourself the hassle and research other proper management or try to rent directly by owners! WORST in the valleyReview from Toni L
1 star02/16/2023
Moved in last Aug, 2022. Place work order on Sept. 1 regarding living room window blinds - they do not stay up. Nov. 2022, RPM employee came and took measurements. It is now Feb. 2023, and the blinds have still NOT been replaced/fixed. I have called and every month to get an update but no one replies or calls back. If I had known this is how RPM operates, I NEVER would have rented an apartment that they manage.Review from Nate B
1 star01/28/2023
Absolute worst management company in the valley. Do not rent from them. We have put in dozens of maintenance requests for a shower that is leaking into the garage and has been for the last 7 months, the pool maintenance company that rpm is supposed to be in charge of hasnt been since august and now our pool is green and full of ****. The property manager ******* refuses to call us back or respond to emails, and every time we call in we get someone in her office, who must be screening her calls, that tells us she has passed the message on to her and that ******* will be reaching out in 24 hours. We have yet to receive a single call or email response from her. Maintenance requests are now being checked off online as if someone came out and fixed the issue but we have yet to see a single technician. The back porch supports are broken and the porch is leaning almost to the point of falling away entirely. All of these things would be simple fixes but this company continues to be negligent and put families at risk of being injured or worse. The shower situation is now turning in to black mold in the walls and repeated calls and e-mails have yet to solve any sort of problem.They also are buying fake reviews and testimonials and posting them online to manipulate future tenants which is illegal.Review from BR Y
1 star10/07/2022
Rented from this place, and it was horrible. The dryer broke and they would not come to fix it until after we moved out. They would not reimburse me for the money I spent taking all my laundry to the laundromat due to no dryer. The place was not cleaned when we moved in and the carpets were not new, they were disgusting. When we moved out, they said we owed them **** for damages, said we smoked in the place (which we never smoked in the place), they had to spray for bugs (which I told the inspection guy about the bugs and no one came out to fix it), they wanted us to replace the carpet and walls that were not new and dirty when we moved in. Tried to dispute it and they said the owner will not change it. Added up what the owner gave me, which was ****, and I already put down a deposit (1.5 months). But they were saying I still owe ****. I asked them were the deposit went and no answer. And according to my math, I only owe them ***** and I don't show that I received anything for the amount they say I owe or what that amount includes. I told them I sent a check today and she said, if the amount is less than what I owe, they will let the owner know before accepting it. I told them that it is less than what I owe, I made a partial payment and they will accept it and post it to my account by next Friday because this company seems shady. How are you not going to accept a partial payment? I told them a few weeks ago that I was going to make payments and not to send me to collections, husband just switched jobs and I forgot about paying. She said owner instructed them not to take me to collections and they were going to take me to small claims court. I know they didn't give the owner the deposit, and the charges they charged me were bogus. Worse company ever.Review from Sierra R
1 star06/22/2022
Overall had a horrible experience with RPM Evolve. First off they rent me a home that they did not inform me that had a flood last year and probably did not fix it right because not even 2 months into living in my new home, a flood happens. *********************** is the most professional person at this company. She handled my situation so well, she wasnt really good at communicating with me but overall handled the situation well. So after a good month of living in the home with nothing being done to fix the carpet and the ceilings, I had to put in paper work so I can leave the premises since nothing was being done to the home and I was living in a home that just got flooded in so you can imagine the smell and the uncomfortable feeling of living in the space. So I vacate the home, cleaned it very well, and not even after 2 weeks of vacating they put the home back on the market. Hopefully they fixed what was supposed to be fixed. ********************************************* is the home that I was living at. So after I gave them the keys and everything I had called about 6 times to see if there was an update on the return of the deposit I was told they had 14 business days not including weekends or holidays so I counted the days that werent including weekends or holidays and so I waited until the 14 days were up because I did not want to be a bug. Out of all of the females I have spoken to there ***** is one of the rudest person I have spoke to. I have already dealt with moving into my new home to having that cut short because of a flood and the way I was treated by ***** is just horrible. Overall this company is ******** and f*** *****
Customer Review Rating
Average of 18 Customer Reviews
Contact Information
2310 W Mission Ln Ste 4
Phoenix, AZ 85021-2812
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