Business ProfileforAshford Management Services

I put off filing a complaint due to fear of retaliation from Ashford management services when it’s time for my rental reference. But no tenant should be treated in this manner. I submitted a work order in May 2022 for the patio & front door seals, I explained that bugs were coming in around the doors and foundation. Instead of Ashford taking responsibility they keep giving me the run around stating DC cleaning said they fix the door or asking me to continuou**y submit pictures and documents only to do nothing with them. Ashford never had the doors fixed or paid for pest control. Infestation falls under the owner's responsibility, but I was forced to hire a pest control company. In August 2022, I submitted a work order for the mildew in the kitchen and water leaking under the sink. In October Ashford called in Summit restoration. I was told by both companies it would take 2 to 4 weeks to complete the repairs. It has been 4 months with no completion date in sight. Ashford is not making any effort to help. I have not received a rent discount in 3 mo. even though 1/2 of the kitchen is gone and I was not able to cook Thanksgiving or Christmas here. Also in October, I asked the owner if I could throw out the carpet because it was now infested with bugs from outside. He said Yes, But now it’s January 2023 and the owner has changed his story so Ashford expects me to pay for new carpet. However, I have text messages and a witness who heard the conversation and will collaborate January 15, 2023 the HVAC (heater) stop working. ********* *******, the owner of Ashford management services must realize there are laws that govern this type of negligence. I don’t know how many agencies will have to get involved in rectifying these issues but I'm hoping just the BBB. Now that the option to resend the lease is on the table, I will be vacating this unit in March but that does not address the immediate financial or maintenance issues listed above.