Business ProfileforAbsolute Steel

The initial call was made to Absolute Steel in early June 2021 and I spoke to "Gui". I was quoted a price and I asked very specifically if the price included architectural, stamped plans and I was told yes. When asked for an estimated time of completion I was told 2-3 months after the order was placed. The order was placed 7-10-22. I emailed Gui a month after the order was placed and asked for the stamped drawings so I could apply for the permits and he stated that "I do not have you quoted for engineered plans.....it would add an additional $550...". I cited our initial conversation about the cost being included and he said he would "get them going for you". It took 5 attempts to get the drawing to match mine. On 10-7-21 when I asked when I will have my order he stated that they "are just getting to June orders". By the time I received my plans and permits where granted it was 11-29-21, four and a half months after the order was placed. On 1-6-22 I inquired about the completion date again and he stated "3 weeks until completion", this happened multiple times over 3 months. When I received the final bill from Gui, he tried to add the cost of engineered plans (that were supposed to be free) and charge me double for an additional piece of panel that I ordered. I got my roof in march 2022. It was missing screws, built the wrong size and the structural welds where cracking/lifting. They had to send people out to my house to trim purlins, bring a missing roof panel, they sent an employee out to install the missing screws and they did not send him with a ladder to work on a 15 foot tall roof after I explained that my ladder was unsafe. Another employee (*****) came on Sunday with a scissor lift and installed the remaining screws. After finding the cracked welds, I emailed *****, ******** and Gui on 4-19-22, I have not received a response as of 4-27-22. I can not finish this due to the length of the writeup but look at the attached documents, please.