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Business ProfileforNo Worries Rooter LLC
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
This business offers plumbing services.
Products & Services
Business Details
- Location of This Business
- 195 W San Angelo St, Gilbert, AZ 85233-2722
- BBB File Opened:
- 11/26/2012
- Years in Business:
- 13
- Business Started:
- 9/16/2010
- Business Incorporated:
- 7/13/2011
- Accredited Since:
- 3/5/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Jose Adrian Quezada, Managing Member
- Ms. Daryl Annete Quezada, Office Manager
- Contact Information
Principal
- Mr. Jose Adrian Quezada, Managing Member
- Ms. Daryl Annete Quezada, Office Manager
Customer Contact
- Mr. Jose Adrian Quezada, Managing Member
- Ms. Daryl Annete Quezada, Office Manager
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Laura A
03/15/2024
No Worries Rooter LLC Response
03/20/2024
Thank you for bringing your concerns to my attention. We take all feedback seriously and strive to address any issues promptly and professionally.
I understand your decision to file a review with the BBB. I assure you that we are committed to addressing any discrepancies regarding our sales and pricing. However, as the female owner of this company, I stand by the transparency and integrity of our pricing model, which is based on industry standards and the scope of work required to ensure the highest quality service.
I understand your perspective about having your plumbing rerouted and repaired for less than our initial service call. However, it's important to note that our estimates are based on thorough assessments by qualified, licensed professionals and reflect the necessary steps to address potential issues comprehensively.
Per your email on 3/15/24, I want to clarify that no "scientist" was involved in the assessment process; instead, an environmental specialist was dispatched to conduct the necessary tests. Additionally, our team did not cause any large holes in your walls, as confirmed by our technicians on-site.
While I empathize with your frustrations, I must inform you that I cannot offer a refund in this instance. I assure you that our pricing is fair and reflective of the expertise and quality of service we provide.
Furthermore, as a woman myself, I want to reassure you that there is no gender disparity in our practices. We value all our customers equally and strive to provide exceptional service to everyone, regardless of age or gender.
To address the almost 15-year-old video you reference, please know I cannot speak too much on the matter as it is currently under litigation. But know it is highly edited, and upon third-party review, ************** did everything correctly.
I regret any inconvenience or misunderstanding you may have experienced and remain committed to providing excellent service to all our customers.
If you have any further questions or concerns, please do not hesitate to contact us. I appreciate your understanding and cooperation.
Thank you!
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