BBB Accredited Business Profile

Liftchair.com

Liftchair.com

(800) 798-2499

Liftchair.com

33 years in business
18444 N 25th Ave Ste 420-658
Phoenix, AZ 85023-1261
Additional Email Addresses
  • support@liftchair.com
BBB File Opened: 02/22/1995
Business Started: 02/20/1984
Type of Entity
Sole Proprietorship
Business Management
  • Mr. Peter Morgan, Owner
  • Mr. Ken Morgan, Owner
Business Category
  • Medical Equipment & Supplies
  • Beds - Electric & Adjustable
  • Wheelchair & Disability Transportation
  • Wheel Chairs
  • Canes
  • Chairs - Orthopedic & Lift
  • Electric Scooters
  • Scooters - Medical
  • Scooters - Repair

Products & Services
Lift Chairs, Adjustable Beds, Power Scooters, Wheelchairs, Canes, Walkers, Power Recline furniture, Couches, Love Seats, Recliners, Sofas, Lift Chairs, Adjustable Beds, Power Scooters, Wheelchairs , Canes, Walkers, Power Recline furniture, Couches , Love Seats, Recliners, Sofas
Methods of Payment
  • Visa
    Mastercard
    American
    Express
    Discover Card
    Check
Refund & Exchange Policy: 

Liftchair.com Terms & Conditions of Sale

Order Cancellations

Orders are subject to a 10% cancellation fee. Orders cancelled after the product has shipped will be treated as a return. Customized products including but not limited to leather lift chairs, upgraded fabrics, heat and massage lift chairs, the PR-502 Lift Chair, left side controls, custom scooters, and custom adjustable beds, may not be returned or cancelled once the item is in production. 

Returns

Items will be accepted for return within 10 days of receipt. You are responsible for all shipping costs and a 25% restocking fee. Parts returns are addressed below under "Parts". Returns will only be accepted if accompanied by a validated return authorization number, which must be displayed on the outside of the return packaging. Contact support@liftchair.com to request a return authorize number. By using the return authorization number you are declaring that you have read and agree to the terms and conditions outlined herein. Some items are not returnable as stated below. Our Return Address is provided in your return authorization email with your mandatory return authorization number. Returns shipped back to our shipping address and / or returns without a return authorization number will not be credited. You must obtain a return authorization number via email to receive credit for a return. Use of the Return Authorization Number acknowledges your acceptance of the terms of the return authorization email and our posted terms and conditions.

Refunds

Refunds will be processed within 30 days once the returned item has been verified to be in 100% saleable condition. Restocking and cancellation fees will be deducted from the refund amount. Returns which are received in a fashion other than authorized in the return authorization e-mail and those returned in poor condition will incur reductions from the refund amount. Refunds will be paid to the original credit card with which the order was placed. If the order was paid via check, a check will be mailed to you. Banking institutions vary in the time they take to post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement. Parts are not refundable. See Parts Below.

Shipping Policy

Orders will take 1-4 working days to process. After an order has been processed, it will ship according to your shipping selection. Lift Chairs Dual and triple motor lift chairs, as well as petite and pr-502 lift chairs, are not refundable. White Gloves in home set up charges or White Gloves in home pick up and pack charges are not refundable. 

Customized Lift Chairs

Customized lift chairs may not be returned. Customized lift chairs include but are not limited to those with: vinyl fabric, non-standard fabric, leather fabric, custom dimensions, heat and massage and more. 

Parts

Electric parts are not refundable. Defective parts will be accepted for repair, replacement, or exchange within 30 days, depending on the part and the brand. Parts sent in for repair, replacement, and exchange must be in new, uninstalled condition. You assume all responsibility in the event that an incorrect product is ordered. Parts shipped may vary in appearance to their product image, but will be similar in operation. Any non-electric parts that are accepted back on a return authorization are subject to a 35% restocking fee because they must be re-sold as used parts at a discount. You agree to install the part per your lift chair manufacturer's recommendations. You agree not to hold Liftchair.com responsible for any damages or liability that arise during the installation of parts. If you decide to buy a new lift chair within one year of parts purchases we will allow a two discounts by crediting you half of what you spent on parts plus our best coupon off on a new lift chair or power recliner.

BBB Accreditation

A BBB Accredited Business since 08/06/2013

BBB has determined that Liftchair.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB:
    1. meet all applicable standards within this Code of Business Practices
    2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. Follow federal, state/provincial and local advertising laws.
  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. Adhere to applicable BBB industry codes of advertising.
  4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. Use the BBB name and logos in accordance with BBB policy.
  6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
An accredited business or organization agrees to:
  1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. Clearly disclose to customers:
    1. direct and effective means to contact the business
    2. terms of any written contract
    3. any guarantees or warranties accompanying a product
    4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. the business' return/refund policy
    6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. If selling products or providing services on Web sites or via other electronic means:
    1. provide any required product labeling information
    2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. Fulfill contracts signed and agreements reached.
  2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      1. is professional,
      2. addresses all of the issues raised by the complainant,
      3. includes appropriate evidence and documents supporting the business' position, and
      4. explains why any relief sought by the complainant cannot or should not be granted.
  2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. what information they collect,
    2. with whom it is shared,
    3. how it can be corrected,
    4. how it is secured,
    5. how policy changes will be communicated, and;
    6. how to address concerns over misuse of personal data.
  2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards).

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Liftchair.com

Liftchair.com

BBB ACCREDITED SINCE 08/06/2013

Customer Review Rating:

42%
58%

Composite Score: