Business ProfileforDiamond Kitchen & Bath Inc

I went through DKB for my complete kitchen remodel. In August 2023, we walked in and spoke with our salesman, *****. After the experience that we had, I would describe ***** as abrasive, aggressive and rude. If you read other reviews from other sites, you will see that I am not the only person to feel this way. The fact that the same description of him has been said by multiple customers and DKB has kept him employed, says a lot about the company. We signed our contract on 8/25/23 and we were asked to leave a 5-star review on *****, we did this and have since changed the review. When we signed the contract, I stated the importance of having the kitchen done by Thanksgiving as I am the one to host it. ***** assured me that he would do everything in his power to have it done the week prior. This was in August, and it finally was finished in March!! It took 27!!!! weeks to complete our kitchen! The demo guys came and one of the guys was standing in my doorway and said he was so drunk from the night before that he thought he was going to puke. He dropped so many F bombs and was profusely sweating; I would assume from drinking so much. Then the appliance guys came and accused the pool company guys of stealing their tools. I have cameras and as soon as I mentioned that "they suddenly found the tools." They were not good actors, and I knew what scam they were going for. The install date was Nov. 1,2 and 3rd. The install guy complained about everything from how far I lived from him to his cell coverage in my area because it kept shutting his music off. On March 4th, 2024, Junior came to our house and finished the install of the cabinets and missing items. Junior was on time, kind, personable and knowledgeable on finishing up the kitchen. I feel awful for him to face the brunt of everyone's frustrations since he is the last to come into the kitchen. DKB requires your money upfront, so you don't have a leg to stand on when they mess up. DKB is a joke, RUN AWAY! I wish I had.