This Business Is Not BBB Accredited

Lifelock, Inc.

Lifelock, Inc.

(480) 682-5100

Lifelock, Inc.

15 years in business
Headquarters
60 E Rio Salado Pkwy Fl 4
Tempe, AZ 85281-9129
Fax Numbers
  • (480) 682-5101
Additional Phone Numbers
  • (800) 543-3562
Additional Email Addresses
  • mark.rodriguez@lifelock.com
Additional Website Addresses
BBB File Opened: 04/27/2005
Business Started: 06/06/2002
Business Started Locally: 06/06/2002
Business Incorporated: 04/11/2005 in AZ
Type of Entity
Corporation
Business Management
  • Mr. Michael Hargis, Vice President, Member Services & Operations
  • Ms. Hilary Schneider, President
Business Category
  • Identity Theft Protection
Additional Information
  • BBB has received information this business may be difficult to contact to refunds and/or cancel accounts. In turn, this may lead to unauthorized credit/debit card charges. BBB contacted the Lifelock, Inc. concerning business practices and requested m...
  • BBB has received information this business may be difficult to contact to refunds and/or cancel accounts. In turn, this may lead to unauthorized credit/debit card charges. BBB contacted the Lifelock, Inc. concerning business practices and requested more information regarding the business refund policy and 60-day money back guarantee.

    The business responded and stated members can cancel anytime within 60 days for a full refund. In addition, the Lifelock, Inc. refund policy indicates customers may receive pro-rated refunds for services used and also informs customers who are enrolled through a third party that they are not entitled to refunds. In addition, the Terms & Conditions state: 

    "...To terminate your enrollment in or use of the Protection Programs and/or Credit Monitoring Service, you must call 1-800-LIFELOCK (543-3562) or cancel through your member portal; to cancel any other Services, you must do so by calling LifeLock at 1-800-LIFELOCK (543-3562) or terminating the Service in another manner as instructed through the Service (such as by de-installing our App on your mobile device)"

    The Federal Trade Commission (FTC) provides information for consumers who wish to dispute credit card charges. According to the FTC, consumers have the right for disputes to be investigated and also have the right to be notified of investigation results. In addition, companies have 30 days to complete these steps. For more information, please click here.

Service Area
We service the following area(s): Arizona

Lifelock, Inc.

This Business Is Not BBB Accredited

Lifelock, Inc.

Customer Review Rating:

97%

Composite Score: