15 years in business
Headquarters60 E Rio Salado Pkwy Fl 4
Tempe, AZ 85281-9129
- (480) 682-5101
Additional Phone Numbers
- (800) 543-3562
Additional Email Addresses
Additional Website Addresses
Find a Location
Type of EntityCorporation
- Mr. Michael Hargis, Vice President, Member Services & Operations
- Ms. Hilary Schneider, President
- Identity Theft Protection
- BBB has received information this business may be difficult to contact to refunds and/or cancel accounts. In turn, this may lead to unauthorized credit/debit card charges. BBB contacted the Lifelock, Inc. concerning business practices and requested m...
BBB has received information this business may be difficult to contact to refunds and/or cancel accounts. In turn, this may lead to unauthorized credit/debit card charges. BBB contacted the Lifelock, Inc. concerning business practices and requested more information regarding the business refund policy and 60-day money back guarantee.
The business responded and stated members can cancel anytime within 60 days for a full refund. In addition, the Lifelock, Inc. refund policy indicates customers may receive pro-rated refunds for services used and also informs customers who are enrolled through a third party that they are not entitled to refunds. In addition, the Terms & Conditions state:
"...To terminate your enrollment in or use of the Protection Programs and/or Credit Monitoring Service, you must call 1-800-LIFELOCK (543-3562) or cancel through your member portal; to cancel any other Services, you must do so by calling LifeLock at 1-800-LIFELOCK (543-3562) or terminating the Service in another manner as instructed through the Service (such as by de-installing our App on your mobile device)"
The Federal Trade Commission (FTC) provides information for consumers who wish to dispute credit card charges. According to the FTC, consumers have the right for disputes to be investigated and also have the right to be notified of investigation results. In addition, companies have 30 days to complete these steps. For more information, please click here.